Cloudinary Outage History
Cloudinary is up right nowPingoru has recorded 54 incidents for Cloudinary: 27 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 32 of 720 (4%) |
| July 2026 | 4 | 16 of 744 (2%) |
| August 2026 | 1 | 25 of 744 (3%) |
| September 2026 | 1 | 5 of 720 (1%) |
| October 2026 | 4 | 2 of 737 (0%) |
Incidents, newest first
Notice October 24, 2026 Notice regarding recently-reported Ruby regular expression vulnerabilities (CVE-2026-89078, CVE-2026-93577, CVE-2026-97229, CVE-2026-110264) –
Started Oct 24, 2026, 07:03 AM UTC· resolved Oct 24, 2026, 07:03 AM UTC
- resolved Oct 24, 2026, 07:03 AM UTC
On October 23, 2026, the Ruby project released security fixes for vulnerabilities in its regular expression engine (CVE-2026-89078, CVE-2026-93577, CVE-2026-97229, CVE-2026-110264). Cloudinary upgraded its core platform, including its upload, transformation, and delivery APIs and Console, to the patched Ruby version on the same day. Our review found no evidence of exploitation and no impact on customers or customer data. No action is required on your part for the Cloudinary platform. Customers who use Ruby in their own applications, including with the Cloudinary Ruby SDK, should update Ruby in their environments to a patched release (3.3.13, 3.4.12, 4.0.9 or later).
Notice October 21, 2026 Notice regarding recently-reported PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 –
Started Oct 21, 2026, 06:22 PM UTC· resolved Oct 21, 2026, 06:22 PM UTC
- resolved Oct 21, 2026, 06:22 PM UTC
Regarding the PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 Cloudinary’s core platform, including its upload, transformation, and delivery APIs and Console, does not use PHP and is not affected by these vulnerabilities. Please note that customers who use the Cloudinary PHP SDK in their own applications should update PHP in their respective environments
Major October 16, 2026 Issues accessing the Cloudinary web UI 1h 46m Digital Asset Management (DAM), Management Console
Started Oct 16, 2026, 08:06 PM UTC· resolved Oct 16, 2026, 09:53 PM UTC
- investigating Oct 16, 2026, 08:06 PM UTC
We are currently investigating an issue affecting the Cloudinary web UI. Some users may be unable to log in or use the Console and Media Library. Our engineering team is actively working on it. Image and video delivery, uploads and API requests using API credentials are not affected. We will post another update as soon as we have more information.
- monitoring Oct 16, 2026, 09:08 PM UTC
A fix has been implemented for the issue affecting the UI and console. We are now monitoring the system to ensure stability. Users who still see errors should refresh the page and log in again.
- resolved Oct 16, 2026, 09:53 PM UTC
This incident has been resolved. The UI and console, including login, is operating normally. We apologize for the inconvenience.
Minor October 5, 2026 Usage reports unavailable in Console Dashboard 33m
Started Oct 05, 2026, 11:29 AM UTC· resolved Oct 05, 2026, 12:02 PM UTC
- resolved Oct 05, 2026, 12:20 PM UTC
Between approximately 11:29 and 12:02 UTC on October 5, 2026, usage reports in the Cloudinary Console Dashboard were unavailable. The issue has been resolved, and usage reporting functionality has been fully restored.
Major September 28, 2026 Increased Error Rates – EU Region 4h 35m Media Transformation API - EU, Upload API - EU, Media Delivery
Started Sep 28, 2026, 09:58 AM UTC· resolved Sep 28, 2026, 02:33 PM UTC
- identified Sep 28, 2026, 09:58 AM UTC
We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.
- monitoring Sep 28, 2026, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 02:33 PM UTC
This incident has been resolved.
Minor August 13, 2026 Media Library / asset visibility 1d Media Delivery
Started Aug 13, 2026, 05:04 PM UTC· resolved Aug 14, 2026, 05:45 PM UTC
- investigating Aug 13, 2026, 05:04 PM UTC
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
- identified Aug 13, 2026, 07:10 PM UTC
We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.
- monitoring Aug 13, 2026, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 05:45 PM UTC
This incident has been resolved.
Minor July 29, 2026 Add-on installations are unavailable 1h 22m Third-Party - Add-ons, Billing
Started Jul 29, 2026, 01:35 PM UTC· resolved Jul 29, 2026, 02:58 PM UTC
- investigating Jul 29, 2026, 01:35 PM UTC
Since approximately 13:50 UTC, users have been unable to install add-ons. Installation attempts are failing and may display an “Installation failed” message. Our team is investigating the issue and working to restore installation functionality. We will provide another update as soon as more information is available.
- monitoring Jul 29, 2026, 02:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2026, 02:58 PM UTC
This incident has been resolved.
Minor July 20, 2026 Connection failures with the Cloudinary MCP Connector 12h 16m
Started Jul 20, 2026, 11:09 PM UTC· resolved Jul 21, 2026, 11:25 AM UTC
- investigating Jul 20, 2026, 11:09 PM UTC
We are investigating an issue affecting connections to the Cloudinary MCP Connector. Users may receive a 502 Bad Gateway error.
- monitoring Jul 21, 2026, 08:33 AM UTC
A fix has been issued to address the connection failures with our MCP connector, and we are actively monitoring to ensure ongoing stability.
- resolved Jul 21, 2026, 11:25 AM UTC
The recent issue impacting the Cloudinary MCP Connector has been successfully resolved. We can confirm that all services are now back to normal operation.
Minor July 12, 2026 Some customers experience authentication problems when accessing Cloudinary's Figma plugin –
Started Jul 12, 2026, 11:30 AM UTC· resolved Jul 12, 2026, 11:30 AM UTC
- resolved Jul 14, 2026, 10:17 AM UTC
Due to a change in security parameters, some customers are experiencing failures when attempting to sign in to Cloudinary via the Cloudinary Figma plugin (https://www.figma.com/community/plugin/1451492041396730459/cloudinary)
Major July 12, 2026 Elevated Error Rates for Requests Using g_auto 2h 24m Media Transformation API - AP
Started Jul 12, 2026, 10:20 AM UTC· resolved Jul 12, 2026, 12:44 PM UTC
- monitoring Jul 12, 2026, 10:20 AM UTC
An issue affecting requests that included the g_auto transformation resulted in elevated error rates beginning at approximately 09:00 UTC on Sunday, July 12. The issue has been resolved, and we are continuing to monitor.
- resolved Jul 12, 2026, 12:44 PM UTC
The incident has been resolved. Services have returned to normal, and all previously affected URLs are now functioning correctly.
Minor June 16, 2026 Delays in MediaFlows 15h 16m Flow Engine
Started Jun 16, 2026, 03:19 PM UTC· resolved Jun 17, 2026, 06:36 AM UTC
- investigating Jun 16, 2026, 03:19 PM UTC
We are currently experiencing delays in MediaFlows execution. Some flows may not run immediately after being triggered. Our team is actively investigating the issue. We expect all affected flow runs to be processed, though with delays. We will provide further updates as more information becomes available.
- monitoring Jun 16, 2026, 05:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2026, 06:36 AM UTC
This incident has been resolved.
Major June 7, 2026 DAM View Assets Error 17h 1m Digital Asset Management (DAM)
Started Jun 07, 2026, 01:30 PM UTC· resolved Jun 08, 2026, 06:31 AM UTC
- investigating Jun 07, 2026, 01:30 PM UTC
We are currently investigating an issue affecting recently added, deleted, or modified assets that may not appear up to date when viewed via the DAM. The issue began at approximately 1:17 PM UTC on June 7, 2026. Although asset views in the DAM may not be reflected accurately, any actions taken on assets are still being applied, and the API continues to function as usual. Please continue to follow this page for updates, and contact [email protected] if you need any assistance. Thank you!
- monitoring Jun 07, 2026, 01:54 PM UTC
The issue was identified, and a fix has been implemented.
- resolved Jun 08, 2026, 06:31 AM UTC
The issue has been resolved, and all services are operating normally.
Major March 24, 2026 Management of API credentials is currently experiencing issues 2h 43m Management Console
Started Mar 24, 2026, 04:51 PM UTC· resolved Mar 24, 2026, 07:35 PM UTC
- investigating Mar 24, 2026, 04:51 PM UTC
We want to inform you that starting 16:23 UTC, we're investigating issues affecting our customers relating to displaying/creating API secrets in the Management Console. The usage of API credentials is functioning as intended. Our team is actively investigating the issue to identify the root cause and implement a resolution.
- monitoring Mar 24, 2026, 06:18 PM UTC
We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally.
- resolved Mar 24, 2026, 07:35 PM UTC
We confirm that the update rolled out today has fixed the issue.
Major March 19, 2026 Errors with Account Creation 1h 50m Management Console
Started Mar 19, 2026, 04:48 PM UTC· resolved Mar 19, 2026, 06:38 PM UTC
- investigating Mar 19, 2026, 04:48 PM UTC
We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal operation, and we will provide further updates shortly.
- monitoring Mar 19, 2026, 05:13 PM UTC
A fix for this issue has been deployed, and we are currently monitoring the results.
- resolved Mar 19, 2026, 06:38 PM UTC
The recent sign-up issue has been resolved. All services are now operating normally.
Minor March 11, 2026 Issues with MediaFlows Event Triggers 15h 4m Flow Engine
Started Mar 11, 2026, 06:19 PM UTC· resolved Mar 12, 2026, 09:23 AM UTC
- investigating Mar 11, 2026, 06:19 PM UTC
We want to inform you that we have identified an issue affecting MediaFlows where some event-based triggers may not execute as expected. As a result, certain MediaFlows may not run when triggered by events such as metadata updates. Our engineering team is working to restore normal operation, and we will provide further updates shortly.
- monitoring Mar 11, 2026, 08:36 PM UTC
We have resolved the issues and are monitoring.
- resolved Mar 12, 2026, 09:23 AM UTC
The recent issue impacting MediaFlows, where some event-based triggers did not execute as expected, has been resolved. All services are now operating normally.
Minor February 26, 2026 Saved search fails for SMDs with spaces in name. 5h 31m Digital Asset Management (DAM)
Started Feb 26, 2026, 12:50 PM UTC· resolved Feb 26, 2026, 06:22 PM UTC
- identified Feb 26, 2026, 12:50 PM UTC
We want to inform you that we have identified an issue affecting Saved Searches when using Structured Metadata fields that contain spaces in their name (for example, “production type”). As a result, some saved searches may not behave as expected. We are currently performing final testing and deploying a fix.
- monitoring Feb 26, 2026, 04:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2026, 06:22 PM UTC
This incident has been resolved.
Minor February 10, 2026 High latency when using the Cloudinary console 15h 19m Digital Asset Management (DAM), Management Console
Started Feb 10, 2026, 03:44 PM UTC· resolved Feb 11, 2026, 07:04 AM UTC
- investigating Feb 10, 2026, 03:44 PM UTC
From 2:30 PM UTC, we are seeing degraded performance when accessing the Cloudinary console. We are currently investigating the issue.
- monitoring Feb 10, 2026, 05:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2026, 07:04 AM UTC
The issue has been resolved, and system performance has returned to normal.
Major February 10, 2026 Search API and Media Library Issues 3h 41m Admin API - US, Admin API - AP, Admin API - EU
Started Feb 10, 2026, 08:21 AM UTC· resolved Feb 10, 2026, 12:02 PM UTC
- identified Feb 10, 2026, 08:21 AM UTC
Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.
- resolved Feb 10, 2026, 12:02 PM UTC
This incident has been resolved.
Minor January 8, 2026 Degraded performances when using the Media Library 1h 18m Digital Asset Management (DAM), Media Library Widget
Started Jan 08, 2026, 03:47 PM UTC· resolved Jan 08, 2026, 05:05 PM UTC
- investigating Jan 08, 2026, 03:47 PM UTC
Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.
- monitoring Jan 08, 2026, 03:56 PM UTC
Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.
- resolved Jan 08, 2026, 05:05 PM UTC
This incident has been resolved.
Notice January 4, 2026 PDF transformations may fail under specific conditions(q_auto) at the time of Upload. 14h Upload API - US, Upload API - EU, Upload API - AP
Started Jan 04, 2026, 05:51 PM UTC· resolved Jan 05, 2026, 07:52 AM UTC
- investigating Jan 04, 2026, 05:51 PM UTC
We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.
- identified Jan 04, 2026, 07:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 04, 2026, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2026, 07:52 AM UTC
A fix has been implemented and this issue has been resolved
Minor January 4, 2026 Creative Approval Workflow Unavailable 35m Digital Asset Management (DAM)
Started Jan 04, 2026, 08:06 AM UTC· resolved Jan 04, 2026, 08:42 AM UTC
- monitoring Jan 04, 2026, 08:06 AM UTC
During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.
- resolved Jan 04, 2026, 08:42 AM UTC
During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.
Minor December 21, 2025 Billing Dashboard and Plans Outage 3h 52m Billing
Started Dec 21, 2025, 10:50 AM UTC· resolved Dec 21, 2025, 02:43 PM UTC
- monitoring Dec 21, 2025, 10:50 AM UTC
At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to normal. Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.
- resolved Dec 21, 2025, 02:43 PM UTC
This incident has been resolved.
Minor December 15, 2025 Failed transformation requests with combination of Strict Transformations and Auto-Upload 4h 22m Media Transformation API - US, Media Transformation API - AP, Upload API - US, Upload API - EU and 2 more
Started Dec 15, 2025, 03:10 PM UTC· resolved Dec 15, 2025, 07:32 PM UTC
- identified Dec 15, 2025, 03:10 PM UTC
We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket. Until we resolve the issue, you can work around the issue by temporarily disabling Strict Transformations or using another method to allow the transformation to proceed such as signing the URL or adding an Strict Referral Domain: https://cloudinary.com/documentation/control_access_to_media#strict_transformations
- identified Dec 15, 2025, 04:51 PM UTC
We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete
- monitoring Dec 15, 2025, 05:42 PM UTC
A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.
- resolved Dec 15, 2025, 07:32 PM UTC
This incident has been resolved.
Minor December 10, 2025 Media Library Widget login error 47m Media Library Widget
Started Dec 10, 2025, 12:30 PM UTC· resolved Dec 10, 2025, 01:18 PM UTC
- identified Dec 10, 2025, 12:30 PM UTC
Following Yesterday's deployment, we have identified an error in the login flow via the Media Library Widget. Our development team is currently working on a fix.
- monitoring Dec 10, 2025, 12:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 10, 2025, 01:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 10, 2025, 01:18 PM UTC
This incident has been resolved.
Critical December 5, 2025 Cloudinary Support Portal Outage 4h 48m Support Site
Started Dec 05, 2025, 09:16 AM UTC· resolved Dec 05, 2025, 02:04 PM UTC
- investigating Dec 05, 2025, 09:16 AM UTC
We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
- identified Dec 05, 2025, 09:24 AM UTC
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
- monitoring Dec 05, 2025, 09:24 AM UTC
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
- resolved Dec 05, 2025, 02:04 PM UTC
This incident has been resolved.