Cloudinary incident

Increased Error Rates – EU Region

Resolved after 4 hours 35 minutes, affecting Media Transformation API - EU and Upload API - EU and 1 more, on September 28, 2026.

monitoring Sep 28, 2026, 10:08 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 28, 2026, 09:58 AM UTC
Resolved
Sep 28, 2026, 02:33 PM UTC
Duration
4h 35m
Detected by Pingoru
Sep 28, 2026, 09:58 AM UTC

Affected components

Media Transformation API - EUUpload API - EUMedia Delivery

Update timeline

  1. identified Sep 28, 2026, 09:58 AM UTC

    We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.

  2. monitoring Sep 28, 2026, 10:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 28, 2026, 02:33 PM UTC

    This incident has been resolved.

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