Cloudinary incident
PDF transformations may fail under specific conditions(q_auto) at the time of Upload.
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Resolved after 14 hours, affecting Upload API - US and Upload API - EU and 1 more, on January 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Upload API - USUpload API - EUUpload API - AP
Update timeline
- investigating Jan 04, 2026, 05:51 PM UTC
We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.
- identified Jan 04, 2026, 07:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 04, 2026, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2026, 07:52 AM UTC
A fix has been implemented and this issue has been resolved
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