Resolved after 4 hours 48 minutes, affecting Support Site, on December 5, 2025.
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Dec 05, 2025, 09:16 AM UTC
We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
- identified Dec 05, 2025, 09:24 AM UTC
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
- monitoring Dec 05, 2025, 09:24 AM UTC
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
- resolved Dec 05, 2025, 02:04 PM UTC
This incident has been resolved.
Your product runs on more than Cloudinary
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services