Cloudinary incident

Some users unable to overwrite assets

Resolved after 4 hours 23 minutes, affecting Digital Asset Management (DAM) and Media Library Widget, on July 3, 2025.

monitoring Jul 03, 2025, 04:47 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 03, 2025, 03:27 PM UTC
Resolved
Jul 03, 2025, 07:51 PM UTC
Duration
4h 23m
Detected by Pingoru
Jul 03, 2025, 03:27 PM UTC

Affected components

Digital Asset Management (DAM)Media Library Widget

Update timeline

  1. investigating Jul 03, 2025, 03:27 PM UTC

    We have received reports of an issue that is currently preventing some user accounts from overwriting assets. Our team is actively investigating the issue to identify the root cause and implement a resolution.

  2. monitoring Jul 03, 2025, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2025, 07:51 PM UTC

    This incident has been resolved.

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