Cloudinary incident

Webhook Notification Delivery Delays

Resolved after 22 hours 39 minutes, affecting Webhooks / HTTP notifications - US, on July 3, 2025.

resolved Jul 04, 2025, 08:52 AM UTC

After several hours of further monitoring, we've confirmed that webhooks notification queues have remained stable and new notifications are being processed as expected.

Started
Jul 03, 2025, 10:13 AM UTC
Resolved
Jul 04, 2025, 08:52 AM UTC
Duration
22h 39m
Detected by Pingoru
Jul 03, 2025, 10:13 AM UTC

Affected components

Webhooks / HTTP notifications - US

Update timeline

  1. investigating Jul 03, 2025, 10:13 AM UTC

    We are currently experiencing delays in our webhook notification delivery system. Customers may observe that webhook events are delivered later than expected. Our engineering team is actively investigating the root cause and working to restore normal delivery speeds. We will provide updates as more information becomes available.

  2. investigating Jul 03, 2025, 10:37 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 03, 2025, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Jul 03, 2025, 02:51 PM UTC

    We are aware that webhook notifications aren't being received and are investigating it.

  5. monitoring Jul 03, 2025, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 04, 2025, 08:52 AM UTC

    After several hours of further monitoring, we've confirmed that webhooks notification queues have remained stable and new notifications are being processed as expected.

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