Cloudinary incident

Elevated Errors on Transformations

Resolved after 4 hours 39 minutes, affecting Media Transformation API - US and Media Delivery, on October 16, 2025.

resolved Oct 16, 2025, 12:16 PM UTC

The incident has been resolved. If you continue to experience issues, please contact Support for assistance.

Started
Oct 16, 2025, 07:36 AM UTC
Resolved
Oct 16, 2025, 12:16 PM UTC
Duration
4h 39m
Detected by Pingoru
Oct 16, 2025, 07:36 AM UTC

Affected components

Media Transformation API - USMedia Delivery

Update timeline

  1. investigating Oct 16, 2025, 07:36 AM UTC

    We’re currently experiencing elevated error rates in Transformations within the US region starting at 5:55 AM UTC. Our team is investigating the issue and working to restore normal functionality as soon as possible.

  2. monitoring Oct 16, 2025, 08:10 AM UTC

    A fix has been implemented (7:20 UTC), and error rates have returned to normal as of 07:47 UTC. We are continuing to monitor the system.

  3. resolved Oct 16, 2025, 12:16 PM UTC

    The incident has been resolved. If you continue to experience issues, please contact Support for assistance.

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