Cloudinary incident

Media Processing and transformations related to AI is currently down.

Resolved after 2 hours 36 minutes, affecting Media Transformation API - US and Media Transformation API - EU and 1 more, on June 29, 2025.

monitoring Jun 29, 2025, 12:15 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Jun 29, 2025, 11:58 AM UTC
Resolved: Jun 29, 2025, 02:34 PM UTC
Duration: 2h 36m
Detected by Pingoru: Jun 29, 2025, 11:58 AM UTC

Affected components

Media Transformation API - USMedia Transformation API - EUMedia Transformation API - APUpload API - USUpload API - EUUpload API - APAdmin API - USAdmin API - APAdmin API - EU

Update timeline

identified Jun 29, 2025, 11:58 AM UTC

We want to inform you that starting 9:30 UTC, we've been investigating Media Processing and transformations related to AI that is affecting our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution. This may result in processing errors and delays when applying eager, "on-the-fly", or explicit transformations related to media processing and AI.
monitoring Jun 29, 2025, 12:15 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 29, 2025, 02:34 PM UTC

This incident has been resolved.

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