Cloudinary incident

Collections are not being detected

Resolved after 47 minutes, affecting Digital Asset Management (DAM), on August 13, 2025.

monitoring Aug 13, 2025, 07:52 PM UTC

On Wednesday, August 13, 2025, at 19:48:15 UTC, our team identified the cause of the issue with the collections and reverted to a known working version. We expect the Collection's functionality to be fully restored, and we are continually monitoring the status.

Started
Aug 13, 2025, 07:33 PM UTC
Resolved
Aug 13, 2025, 08:21 PM UTC
Duration
47m
Detected by Pingoru
Aug 13, 2025, 07:33 PM UTC

Affected components

Digital Asset Management (DAM)

Update timeline

  1. investigating Aug 13, 2025, 07:33 PM UTC

    We are currently investigating a small subset of collections that are made public are not being detected.

  2. monitoring Aug 13, 2025, 07:52 PM UTC

    On Wednesday, August 13, 2025, at 19:48:15 UTC, our team identified the cause of the issue with the collections and reverted to a known working version. We expect the Collection's functionality to be fully restored, and we are continually monitoring the status.

  3. resolved Aug 13, 2025, 08:21 PM UTC

    This incident has been resolved.

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