Cloudinary incident

Modules in Video App and the developer dashboard are not loading

Resolved after 31 minutes, affecting Digital Asset Management (DAM), on July 13, 2025.

monitoring Jul 13, 2025, 06:43 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 13, 2025, 06:29 PM UTC
Resolved
Jul 13, 2025, 07:00 PM UTC
Duration
31m
Detected by Pingoru
Jul 13, 2025, 06:29 PM UTC

Affected components

Digital Asset Management (DAM)

Update timeline

  1. identified Jul 13, 2025, 06:29 PM UTC

    An issue has been identified in the Video App and Developer Dashboard resulting in modules not loading that began at 9 UTC. A Fix is being actively worked on and will be deployed within the hour.

  2. monitoring Jul 13, 2025, 06:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2025, 07:00 PM UTC

    This incident has been resolved.

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