Workato Outage History
Workato is up right nowPingoru has recorded 92 incidents for Workato: 85 in the last 12 months and 16 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 61 of 720 (8%) |
| May 2026 | 8 | 30 of 744 (4%) |
| June 2026 | 7 | 11 of 720 (2%) |
| July 2026 | 5 | 12 of 744 (2%) |
| August 2026 | 4 | 19 of 744 (3%) |
| September 2026 | 6 | 56 of 720 (8%) |
| October 2026 | 6 | 15 of 591 (2%) |
Incidents, newest first
Minor February 17, 2026 Workato Genie Performance Degradation –
Started Feb 17, 2026, 02:00 PM UTC· resolved Feb 17, 2026, 02:00 PM UTC
- resolved Feb 18, 2026, 12:42 PM UTC
Between February 17, 2026 at 2:04 PM UTC and February 18, 2026 at 5:47 AM UTC, the Workato platform experienced an issue with the Genie service. Customers using Genie may have intermittently received responses referencing the current time instead of the expected response to their query. The issue has been resolved and Genie is now responding normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor February 12, 2026 Workato Genie Performance Degradation with OpenAI LLM –
Started Feb 12, 2026, 03:30 PM UTC· resolved Feb 12, 2026, 03:30 PM UTC
- resolved Feb 13, 2026, 12:45 AM UTC
On February 12, 2026, between approximately 03:22 PM and 08:12 PM UTC, the Workato platform experienced a degradation in its Genie services utilizing OpenAI LLM. Customers may have experienced genie response being returned as unformatted text. The issue has now been resolved, and customers should no longer be seeing unformatted responses from Genies. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor February 10, 2026 Workato Services Degradation 2h 13m Job execution, Workbot
Started Feb 10, 2026, 09:33 PM UTC· resolved Feb 10, 2026, 11:47 PM UTC
- identified Feb 10, 2026, 09:33 PM UTC
We have identified the underlying cause of the issue affecting Workato services and are actively working on remediation. Customers may observe job failures with "Internal Error" messages, job processing delays due to missing polls, API platform request errors, and failures when starting recipes.
- monitoring Feb 10, 2026, 10:36 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Feb 10, 2026, 11:47 PM UTC
After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Major February 3, 2026 Workato Docs Degradation 49m Docs
Started Feb 03, 2026, 07:26 PM UTC· resolved Feb 03, 2026, 08:16 PM UTC
- investigating Feb 03, 2026, 07:26 PM UTC
We are investigating an issue with loading Workato Docs. Customers may encounter experience 500 errors when attempting to load docs. We will share additional information as soon as it is available.
- resolved Feb 03, 2026, 08:16 PM UTC
The issue has been resolved and customers should now be able to use Workato Docs. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Notice January 21, 2026 SAP Connector Errors –
Started Jan 21, 2026, 11:30 AM UTC· resolved Jan 21, 2026, 11:30 AM UTC
- resolved Jan 28, 2026, 12:04 PM UTC
Between approximately 11:30 AM UTC on January 21, 2026, and 1:30 PM UTC on January 27, 2026, customers using Workato’s SAP connectors may have observed actions failing with Internal Errors. The issue has been resolved, and customers may repeat failed jobs as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor January 9, 2026 Support Chat Performance Degradation 26m Support Chat
Started Jan 09, 2026, 08:49 PM UTC· resolved Jan 09, 2026, 09:16 PM UTC
- investigating Jan 09, 2026, 08:49 PM UTC
Our external service provider for Support Chat is experiencing degradation. As a result, customers attempting to access live chat may see only a loading screen. We will share additional information as soon as it is available.
- resolved Jan 09, 2026, 09:16 PM UTC
Our external service provider for Support Chat has deployed a fix, and this issue is now considered resolved. Customers can now use the live chat for assistance. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor January 8, 2026 SQL Server Connector Internal Errors 2h 52m Connectors
Started Jan 08, 2026, 06:42 PM UTC· resolved Jan 08, 2026, 09:35 PM UTC
- identified Jan 08, 2026, 06:42 PM UTC
We have identified an issue with the SQL Server connector's Insert and Upsert actions, causing the action to fail with the message "Internal Error". We are actively working on remediation and will share additional information as soon as it is available.
- identified Jan 08, 2026, 08:27 PM UTC
We are continuing to work on a fix for the issue and will post additional information as soon as it is available.
- resolved Jan 08, 2026, 09:35 PM UTC
We have remediated the issue by applying a fix. Customers who experienced "Internal Errors" on SQL Server actions may repeat any failed jobs as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor January 7, 2026 Workflow Apps Performance Degradation 1h 44m Workflow Apps
Started Jan 07, 2026, 09:10 PM UTC· resolved Jan 07, 2026, 10:54 PM UTC
- identified Jan 07, 2026, 09:10 PM UTC
We have identified the underlying cause of an issue impacting the creation of Workflow Apps using templates. Customers may observe the error message 'Unable to create project'. We will share additional information as soon as it is available.
- resolved Jan 07, 2026, 10:54 PM UTC
The issue has been resolved, and customers should no longer experience errors creating Workflow Apps using templates. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Major December 20, 2025 Workato Go Indexing Issues 19h 27m Workato GO
Started Dec 20, 2025, 04:15 PM UTC· resolved Dec 21, 2025, 11:42 AM UTC
- identified Dec 20, 2025, 04:15 PM UTC
We have identified the underlying cause of an issue impacting Workato Go's Search and Indexing. Customers may observe new documents not being indexed. We will share additional information as soon as it is available.
- monitoring Dec 21, 2025, 12:40 AM UTC
We have temporarily slowed down document indexing to stabilize search functionality while we implement a permanent fix. Existing documents will remain searchable. We will share additional information as soon as it is available.
- resolved Dec 21, 2025, 11:42 AM UTC
After further monitoring, this issue is now considered resolved. Documents affected during the incident will be automatically indexed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor December 19, 2025 Go Search and Indexing Issues 1h 26m Workato GO
Started Dec 19, 2025, 11:40 PM UTC· resolved Dec 20, 2025, 01:07 AM UTC
- investigating Dec 19, 2025, 11:40 PM UTC
We are investigating an issue impacting Workato Go's Search and Indexing. Customers may observe search results not being returned and documents not being indexed. We will share additional information as soon as it is available.
- monitoring Dec 20, 2025, 12:52 AM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor performance as it recovers.
- resolved Dec 20, 2025, 01:07 AM UTC
After further monitoring, this issue is now considered resolved. Customers may now be able to resume indexing their data sources, and searches should be successful. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor December 19, 2025 Workato Go Search Issues 1h 30m Workato GO
Started Dec 19, 2025, 05:50 PM UTC· resolved Dec 19, 2025, 07:20 PM UTC
- investigating Dec 19, 2025, 05:50 PM UTC
We are investigating an issue impacting Workato Go Search. Customers may observe search results not being returned. We will share additional information as soon as it is available.
- investigating Dec 19, 2025, 06:34 PM UTC
We are continuing to investigate the issue. Customers may observe document indexing failures in addition to issues with searching for existing documentation. We will share additional information as soon as it is available.
- monitoring Dec 19, 2025, 07:02 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor performance as it recovers.
- resolved Dec 19, 2025, 07:20 PM UTC
After further monitoring, this issue is now considered resolved. Customers may now be able to resume indexing their data sources, and search requests should return results successfully. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor December 9, 2025 Workato Academy Service Degradation 30m
Started Dec 09, 2025, 12:49 PM UTC· resolved Dec 09, 2025, 01:19 PM UTC
- identified Dec 09, 2025, 12:49 PM UTC
We have identified the underlying cause of the issue impacting the Workato Academy. Customers may encounter a "server error" when accessing Workato Academy. We will share additional information as soon as it is available.
- monitoring Dec 09, 2025, 01:04 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Dec 09, 2025, 01:19 PM UTC
After further monitoring, this issue is now considered resolved, and customers should no longer experience "server error". If you continue to experience any issues, please contact Workato Support at support.workato.com.
Minor December 4, 2025 Job Processing Degradation –
Started Dec 04, 2025, 04:00 PM UTC· resolved Dec 04, 2025, 04:00 PM UTC
- resolved Dec 04, 2025, 11:25 PM UTC
On December 04, 2025, between approximately 08:13 AM and 08:20 AM PST, the Workato platform experienced a degradation in its job processing service. Customers may have experienced job delays or failures with the error messages "Internal error" or "Job process execution died". The issue has been resolved, and the platform has returned to normal operation. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor December 3, 2025 Workspace UI Errors 22m Workspace UI
Started Dec 03, 2025, 07:54 PM UTC· resolved Dec 03, 2025, 08:16 PM UTC
- investigating Dec 03, 2025, 07:54 PM UTC
We are investigating an issue impacting our platform. We will share additional information on all affected components as soon as it is available.
- investigating Dec 03, 2025, 08:00 PM UTC
We continue to investigate an issue affecting our platform. Customers may observe errors when interacting with the Workato Platform's UI. Workato's Orchestrate Runtime is unaffected and customers should not experience any errors or delays with job processing. We will continue to share additional information as soon as it becomes available.
- monitoring Dec 03, 2025, 08:10 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Dec 03, 2025, 08:16 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer experience any errors in the UI. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor December 3, 2025 Ruby snippets by Workato Connector Issue –
Started Dec 03, 2025, 08:00 AM UTC· resolved Dec 03, 2025, 08:00 AM UTC
- resolved Dec 03, 2025, 04:02 PM UTC
On December 03, 2025, between approximately 08:00 AM and 11:00 AM UTC, the Workato platform experienced a performance degradation affecting Ruby snippets by Workato. Customers may have observed Ruby snippets by Workato connector actions failing with Internal errors. The issue has been resolved, and customers may retry any failed jobs as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident
Minor December 2, 2025 SharePoint connector issue 10h 49m Connectors
Started Dec 02, 2025, 02:19 PM UTC· resolved Dec 03, 2025, 01:08 AM UTC
- identified Dec 02, 2025, 02:19 PM UTC
We have identified the underlying cause of the issue impacting the SharePoint connector. Customers may encounter errors when running SharePoint actions. We will share additional information as soon as it is available.
- identified Dec 02, 2025, 06:17 PM UTC
We are continuing to work on a fix for the SharePoint connector. We will share additional information as soon as it is available.
- identified Dec 02, 2025, 08:22 PM UTC
We are continuing to work on a fix for the SharePoint connector. We will share an update within the next hour.
- identified Dec 02, 2025, 09:41 PM UTC
We are continuing to work on a fix for the SharePoint connector. We will share additional information as soon as it is available.
- resolved Dec 03, 2025, 01:08 AM UTC
We have released a fix for the issue, and customers should no longer experience 400 Bad Request errors when using the Search List Items action in Workato's SharePoint connector. Customers that experienced errors may repeat failed jobs as needed. Please contact Workato Support at https://support.workato.com if you continue to experience any issues or have any questions regarding this event.
Minor November 20, 2025 Agent Studio performance degradation –
Started Nov 20, 2025, 02:30 PM UTC· resolved Nov 20, 2025, 02:30 PM UTC
- resolved Nov 25, 2025, 10:15 PM UTC
Approximately starting November 20, 2025, the Workato platform experienced a degradation affecting Agent Studio. Customers may have experienced "An unexpected error occurred during execution" error message when interacting with Workato Genie. The issue has been resolved, and Workato Genies are now functioning normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor November 19, 2025 Amazon S3 Connector errors –
Started Nov 19, 2025, 01:00 PM UTC· resolved Nov 19, 2025, 01:00 PM UTC
- resolved Nov 21, 2025, 06:28 AM UTC
Between approximately 1:00 PM UTC on November 19, 2025, and 8:25 AM UTC on November 20, 2025, customers using Workato’s Amazon S3 Upload file (streaming) action may have observed this action failing with Internal Errors. The issue has been resolved, and customers may repeat failed jobs as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Major November 18, 2025 Connector action failures –
Started Nov 18, 2025, 10:55 AM UTC· resolved Nov 18, 2025, 10:55 AM UTC
- resolved Nov 26, 2025, 06:02 PM UTC
On November 18, 2025, between approximately 11:55 AM and 02:45 PM UTC, the Workato platform experienced a degradation in connectivity service. Customers may have experienced action failures with "Timed out connecting to server" error across various connectors. Jobs affected by this issue can be repeated. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Major November 11, 2025 Database actions incident –
Started Nov 11, 2025, 11:50 PM UTC· resolved Nov 11, 2025, 11:50 PM UTC
- resolved Nov 12, 2025, 02:03 PM UTC
Workato experienced an incident impacting the functionality of the Snowflake, SQL Server, MySQL, and PostgreSQL adapters. During this period, some customers may have encountered errors related to HTTP 429 responses when executing actions related to these adapters. We have identified the underlying cause of the incident and have taken remediation steps. Jobs with failed actions may be repeated as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.
Notice November 11, 2025 FileStorage Performance Degradation –
Started Nov 11, 2025, 05:30 PM UTC· resolved Nov 11, 2025, 05:30 PM UTC
- resolved Nov 12, 2025, 03:32 AM UTC
On November 11, 2025, between approximately 17:30 UTC and 20:30 UTC, the "FileStorage by Workato" connector experienced degraded performance when processing "Create directory" action requests. During this period, customers with high concurrency on the same directory paths may have encountered job failures or delays. The issue has been resolved, and the platform has returned to normal operation. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support at https://support.workato.com or your assigned CSM if you have any questions or require assistance regarding this incident.
Minor November 6, 2025 Agent Studio conversations page incident –
Started Nov 06, 2025, 10:30 AM UTC· resolved Nov 06, 2025, 10:30 AM UTC
- resolved Nov 06, 2025, 01:43 PM UTC
We identified an issue affecting the Agent Studio conversations page. This Workato UI screen displayed empty values in the "Conversation with" field for some conversation records. This issue is now resolved, and the platform correctly displays information for all new conversations. We are actively evaluating options to address existing conversation records with missing data. If you continue to experience any issues with new Agent Studio conversations, please contact Workato Support at support.workato.com.
Major October 31, 2025 Workato MCP Incident 2h 10m
Started Oct 31, 2025, 10:55 AM UTC· resolved Oct 31, 2025, 01:05 PM UTC
- identified Oct 31, 2025, 10:55 AM UTC
Some customers may currently experience issues connecting to Workato MCP servers. We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.
- resolved Oct 31, 2025, 01:05 PM UTC
After further monitoring, this issue is now considered resolved. The temporary instability affecting the integration between Workato MCP and Cursor has been fixed. In some cases, reconnecting the MCP server may be required. If you continue to experience any issues, please contact Workato Support at support.workato.com.
Minor October 28, 2025 RecipeOps by Workato Connector Performance Degradation –
Started Oct 28, 2025, 10:00 AM UTC· resolved Oct 28, 2025, 10:00 AM UTC
- resolved Oct 28, 2025, 11:30 AM UTC
On October 28, 2025, between approximately 10:00 AM and 10:10 AM UTC, the "RecipeOps by Workato" connector experienced degraded performance when processing "Search job history" action requests. During this period, customers may have encountered job failures with "Got status 504" error message. The issue has been resolved, and the platform has returned to normal operation. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support at https://support.workato.com or your assigned CSM if you have any questions or require assistance regarding this incident.
Minor October 25, 2025 Web UI and API Endpoint Internal Errors 34m
Started Oct 25, 2025, 07:12 AM UTC· resolved Oct 25, 2025, 07:47 AM UTC
- investigating Oct 25, 2025, 07:12 AM UTC
We are investigating an issue affecting the Web UI that is causing customers to receive internal server errors when accessing assets. We will continue to share additional information as soon as it is available.
- monitoring Oct 25, 2025, 07:32 AM UTC
We have resolved the issue affecting the Web UI. Customers should now be able to access assets normally. We are monitoring the system to ensure continued stability.
- resolved Oct 25, 2025, 07:47 AM UTC
After further monitoring, we can confirm this incident is fully resolved. All services are operating normally. In addition to Web UI errors, customers may have observed list collaborators and list activity logs endpoints in both Developer API and Embedded API failing with 500 errors, and may now retry these requests. If you continue to experience any issues, please contact Workato Support at support.workato.com.