Resolved after 19 hours 27 minutes, affecting Workato GO, on December 20, 2025.
After further monitoring, this issue is now considered resolved. Documents affected during the incident will be automatically indexed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Affected components
Update timeline
- identified Dec 20, 2025, 04:15 PM UTC
We have identified the underlying cause of an issue impacting Workato Go's Search and Indexing. Customers may observe new documents not being indexed. We will share additional information as soon as it is available.
- monitoring Dec 21, 2025, 12:40 AM UTC
We have temporarily slowed down document indexing to stabilize search functionality while we implement a permanent fix. Existing documents will remain searchable. We will share additional information as soon as it is available.
- resolved Dec 21, 2025, 11:42 AM UTC
After further monitoring, this issue is now considered resolved. Documents affected during the incident will be automatically indexed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
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