Errors in AI by Workato Analyze text action
Affected: Connectors
Workato Outage History
Workato is up right nowWorkato had 78 outages in the last 2 years totaling 75h 12m of downtime — averaging 3.2 incidents per month.
There were 78 Workato outages since October 20, 2025 totaling 75h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issues with AI by Workato
Affected: Connectors
Timeline · 3 updates
- investigating Oct 14, 2026, 12:12 PM UTC
We are investigating an issue impacting AI by Workato. Customers may encounter errors or recipe failures when using the "Analyse image" action. We will share additional information as soon as it is available.
- identified Oct 14, 2026, 03:20 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- resolved Oct 14, 2026, 09:14 PM UTC
This issue is now considered resolved. A fix has been deployed for the Analyze image action in AI by Workato. Customers who encountered errors with this action may rerun failed jobs as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Workato Performance Degradation
Affected: Workspace UI
Timeline · 3 updates
- investigating Oct 08, 2026, 02:51 PM UTC
We are investigating an issue impacting our platform. Customers may encounter errors or experience delays when using Workato. We will share additional information as soon as it is available.
- monitoring Oct 08, 2026, 03:06 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Oct 08, 2026, 03:24 PM UTC
After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Elevated errors in SQL Transformations
Affected: Connectors
Timeline · 5 updates
- investigating Oct 07, 2026, 09:35 PM UTC
We are investigating an issue impacting SQL Transformations. Customers may encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running SQL Transformations. We will share additional information as soon as it is available.
- investigating Oct 07, 2026, 09:38 PM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2026, 09:48 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Oct 07, 2026, 10:16 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Oct 07, 2026, 11:28 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running SQL Transformations. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Errors in Databricks connector for Azure-hosted accounts
Affected: Connectors
Timeline · 2 updates
- identified Sep 30, 2026, 07:10 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 30, 2026, 09:39 PM UTC
Our team has implemented a fix and this issue is now considered resolved. Customers that experienced job failures may repeat jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Workato FileStorage Performance Degradation
Timeline · 1 update
- resolved Sep 25, 2026, 12:12 PM UTC
Between approximately 09:00 AM UTC on September 21 and 02:57 PM UTC on September 23, 2026, the Workato platform experienced an intermittent performance degradation in Workato FileStorage. In addition to the Workato FileStorage connector, features that use FileStorage internally were also affected. These include SQL Collection, Data Tables, PDF Tools, API Platform, data transformations, and some database connector actions, such as Snowflake file uploads. Customers may have observed these steps taking longer than usual to complete, and some recipe jobs may have failed with timeout errors. The issue has been resolved. Failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
Deployments and RLCM Performance Degradation
Affected: Workspace Administration
Timeline · 5 updates
- investigating Sep 16, 2026, 09:50 PM UTC
We are investigating an issue impacting Deployments and Recipe Lifecycle Management (RLCM). Customers may encounter errors preventing them from completing a deployment. We will share additional information as soon as it is available.
- identified Sep 16, 2026, 10:52 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation. We will share further updates soon.
- identified Sep 17, 2026, 12:21 AM UTC
We are continuing to investigate a fix for this issue and will share additional information as soon as it is available.
- monitoring Sep 17, 2026, 06:09 AM UTC
We have deployed a fix and are seeing improvement. We are continuing to monitor the platform to confirm deployments are completing normally. We will share additional information as soon as it is available.
- resolved Sep 17, 2026, 06:59 AM UTC
After further monitoring, this issue is now considered resolved, and customers should no longer encounter errors when completing deployments. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Salesforce Connector Performance Degradation
Affected: Job executionTriggersConnectors
Timeline · 3 updates
- identified Sep 16, 2026, 09:28 AM UTC
We have identified an issue affecting Workato's Salesforce connector. Customers may observe errors (such as "503 Service Unavailable") in Salesforce actions, recipe job failures, and delays in Salesforce-triggered jobs. This is caused by an ongoing Salesforce service disruption affecting multiple instances across all regions. We are actively monitoring Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
- monitoring Sep 16, 2026, 11:15 AM UTC
We are continuing to monitor Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
- resolved Sep 16, 2026, 05:20 PM UTC
Salesforce has completed recovery of its platform and the Salesforce connector, including actions and triggers, should no longer experience any errors. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Box Connector Performance Degradation
Timeline · 1 update
- resolved Sep 16, 2026, 01:49 PM UTC
Between approximately 12:18 PM UTC on September 7 and 12:13 PM UTC on September 9, 2026, the Workato platform experienced a performance degradation affecting the Box connector. Customers may have observed missed or delayed trigger events in recipes using the Box New File, New CSV File, or New/Updated CSV File triggers, caused by an error in event-filtering logic. Recipes that reached the consecutive trigger error threshold may have been stopped automatically. The issue has been resolved and the Box connector is operating as expected. Any stopped recipes may be restarted as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
QuickBooks Online Connector Errors
Timeline · 5 updates
- investigating Sep 01, 2026, 10:05 PM UTC
We are currently investigating issues related to Workato's QuickBooks Online connector. Customers may observe errors in QuickBooks Online actions, while triggers may experience delays in job creation. We will share additional information as soon as it is available.
- identified Sep 01, 2026, 10:11 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation. Workato's QuickBooks Online connector is experiencing issues owing to the external service provider's API degradation.
- monitoring Sep 01, 2026, 10:58 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- monitoring Sep 02, 2026, 01:40 AM UTC
Recipes using the QuickBooks Online connector continue to encounter errors. This continues to track the external service provider's ongoing API degradation, and the provider has reported that a fix is in deployment on their side. We will keep this incident open and continue monitoring until connector error rates return to normal levels.
- resolved Sep 02, 2026, 04:15 AM UTC
This incident has been resolved.
Unable to Rename or Move Projects and Folders
Affected: Workspace Administration
Timeline · 5 updates
- investigating Aug 19, 2026, 10:42 AM UTC
We are investigating an issue impacting projects and folders. Customers may encounter errors when renaming or moving them. Users who are the workspace owner are not affected and can perform these actions in the meantime. We will share additional information as soon as it is available.
- identified Aug 19, 2026, 03:24 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- identified Aug 19, 2026, 05:44 PM UTC
A fix has been prepared, and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.
- monitoring Aug 19, 2026, 08:27 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Aug 19, 2026, 09:48 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer encounter errors when renaming or moving projects and folders. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Degraded AIRO knowledge responses
Timeline · 2 updates
- investigating Aug 06, 2026, 04:42 AM UTC
Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.
- resolved Aug 06, 2026, 05:04 AM UTC
AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com
Delays in Genie conversation history
Affected: Agent Studio
Timeline · 4 updates
- investigating Aug 04, 2026, 10:02 AM UTC
We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.
- identified Aug 04, 2026, 02:09 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Aug 04, 2026, 04:45 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Aug 04, 2026, 05:11 PM UTC
After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.
Issue with Slack App Creation
Affected: Workbot
Timeline · 4 updates
- investigating Jul 24, 2026, 10:12 AM UTC
We are investigating an issue impacting Slack app creation. Customers may encounter errors or be unable to complete setup when creating new Slack apps. We will share additional information as soon as it is available.
- identified Jul 24, 2026, 12:34 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Jul 24, 2026, 04:04 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jul 24, 2026, 04:26 PM UTC
After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Workato Service Degradation
Timeline · 1 update
- resolved Jul 16, 2026, 04:56 PM UTC
On July 16, 2026, between approximately 07:17 AM and 07:35 AM UTC, the Workato platform experienced two brief periods of service degradation affecting the API platform, developer and embedded API services, the web interface, and recipe trigger polling. Customers may have observed errors in API platform requests, developer and embedded API requests, and UI requests, and some recipe trigger polls may have failed. The issue has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Recipe job execution errors
Timeline · 1 update
- resolved Jul 20, 2026, 03:22 PM UTC
Between July 15, 2026, 11:16 AM UTC and July 20, 2026, 1:37 PM UTC, some recipe jobs that had been paused (waiting) for an extended period failed with an internal error when they resumed and called a recipe function. Affected jobs completed with an internal error instead of running successfully. A fix has been deployed and jobs are now processing normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
www.workato.com Unavailability
Timeline · 2 updates
- investigating Jul 14, 2026, 03:27 AM UTC
We're aware that www.workato.com is currently unavailable and our team is actively investigating the issue. We will share additional information as soon as it is available. app.workato.com remains available and is not affected.
- resolved Jul 14, 2026, 05:11 AM UTC
The issue affecting www.workato.com has been resolved and the site is now available.
Issues with Copilot and AI by Workato
Timeline · 3 updates
- investigating Jul 01, 2026, 12:58 PM UTC
We are investigating an issue impacting Copilot and AI by Workato. Customers may encounter errors, "An error occurred during generation. Please try again" or "429 Too Many Requests". We will share additional information as soon as it is available.
- monitoring Jul 01, 2026, 01:38 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jul 01, 2026, 02:07 PM UTC
After further monitoring, this issue is now considered resolved. For Copilot, customers can simply resubmit their requests. For AI by Workato, customers who experienced "429 Too Many Requests" may need to repeat the affected jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Workato GO Service Disruption
Timeline · 1 update
- resolved Jun 23, 2026, 07:21 AM UTC
On June 18, 2026, between approximately 12:39 PM and 1:08 PM UTC, Workato GO experienced intermittent unavailability. During this window, users may have been unable to load the application or sign in, and some requests may have returned errors. The issue was caused by a degradation in a backend service supporting Workato GO and has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Event Streams Performance Degradation
Affected: Event Streams
Timeline · 4 updates
- investigating Jun 17, 2026, 04:56 PM UTC
We are investigating an issue impacting Event Streams. (Customers may be unable to publish events to event streams.) We will share additional information as soon as it is available.
- identified Jun 17, 2026, 05:00 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation. We will share additional updates as soon as they are available.
- monitoring Jun 17, 2026, 05:16 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jun 17, 2026, 05:27 PM UTC
After further monitoring, this issue is now considered resolved. Event Streams is now operational and users should be able to publish events. Any failed publishes may be retried as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Workato Genies Delays in Responding
Affected: Agentic Runtime
Timeline · 4 updates
- investigating Jun 17, 2026, 12:14 PM UTC
We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.
- identified Jun 17, 2026, 01:39 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Jun 17, 2026, 03:36 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jun 17, 2026, 05:44 PM UTC
After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Workato Genies Not Responding
Affected: Agentic Runtime
Timeline · 3 updates
- investigating Jun 16, 2026, 04:23 PM UTC
We are currently investigating an issue affecting Workato Genies, where genies are unable to respond to user queries. We will share additional information as soon as it is available.
- monitoring Jun 16, 2026, 04:26 PM UTC
Workato Genies should now be responding to user queries normally. We are continuing to monitor the platform as it recovers.
- resolved Jun 16, 2026, 04:34 PM UTC
After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Issue with Genie Conversations
Timeline · 2 updates
- investigating Jun 11, 2026, 03:20 AM UTC
We are investigating an issue impacting Workato Genies. Customers may encounter errors or experience delays when interacting with Genies. We will share additional information as soon as it is available.
- resolved Jun 11, 2026, 05:23 AM UTC
This issue has been resolved. Customers who experienced errors or delays when interacting with Genies should find that conversations are working as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Workday Get Report Action Degradation
Affected: Connectors
Timeline · 3 updates
- investigating Jun 04, 2026, 06:48 PM UTC
We are investigating an issue impacting the Workday connector Get Report action. Customers using this action may encounter job error and recipe failures. We will share additional information as soon as it is available.
- monitoring Jun 04, 2026, 07:43 PM UTC
Our team has identified the issue and taken steps to remediate it. We are seeing improvement and continuing to monitor the platform as it recovers.
- resolved Jun 04, 2026, 08:52 PM UTC
After further monitoring, this issue is now considered resolved, and customers should no longer see job failures. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
AgentX Service Degradation
Affected: Chatbot
Timeline · 1 update
- resolved Jun 03, 2026, 10:42 AM UTC
On June 03, 2026, between approximately 08:30 AM and 09:30 AM UTC, the Workato platform experienced a degradation in its AgentX service. Some customers may have encountered errors in the AgentX chats. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.