Workato Outage History
Workato is up right nowPingoru has recorded 92 incidents for Workato: 85 in the last 12 months and 16 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 61 of 720 (8%) |
| May 2026 | 8 | 30 of 744 (4%) |
| June 2026 | 7 | 11 of 720 (2%) |
| July 2026 | 5 | 12 of 744 (2%) |
| August 2026 | 4 | 19 of 744 (3%) |
| September 2026 | 6 | 56 of 720 (8%) |
| October 2026 | 6 | 15 of 590 (2%) |
Incidents, newest first
Minor June 4, 2026 Workday Get Report Action Degradation 2h 3m Connectors
Started Jun 04, 2026, 06:48 PM UTC· resolved Jun 04, 2026, 08:52 PM UTC
- investigating Jun 04, 2026, 06:48 PM UTC
We are investigating an issue impacting the Workday connector Get Report action. Customers using this action may encounter job error and recipe failures. We will share additional information as soon as it is available.
- monitoring Jun 04, 2026, 07:43 PM UTC
Our team has identified the issue and taken steps to remediate it. We are seeing improvement and continuing to monitor the platform as it recovers.
- resolved Jun 04, 2026, 08:52 PM UTC
After further monitoring, this issue is now considered resolved, and customers should no longer see job failures. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor June 3, 2026 AgentX Service Degradation 1h Chatbot
Started Jun 03, 2026, 08:30 AM UTC· resolved Jun 03, 2026, 09:30 AM UTC
- resolved Jun 03, 2026, 10:42 AM UTC
On June 03, 2026, between approximately 08:30 AM and 09:30 AM UTC, the Workato platform experienced a degradation in its AgentX service. Some customers may have encountered errors in the AgentX chats. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor May 26, 2026 Workflow Apps Page Table Component Degradation 1h 30m Workflow Apps
Started May 26, 2026, 02:34 PM UTC· resolved May 26, 2026, 04:04 PM UTC
- identified May 26, 2026, 02:34 PM UTC
We have identified an issue affecting Workflow Apps. Customers may observe that the Page table component is not displaying existing records from data tables. We are actively working on remediation steps. We will share additional information as soon as it is available.
- monitoring May 26, 2026, 03:43 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved May 26, 2026, 04:04 PM UTC
After further monitoring, this issue is now considered resolved. Customers should now be able to view records in the Page table component within Workflow Apps as expected. If you continue to experience any issues, please contact Workato Support at support.workato.com.
Minor May 26, 2026 Custom Connector - Connection Issues 7h 5m Job execution, Connector SDK
Started May 26, 2026, 10:44 AM UTC· resolved May 26, 2026, 05:50 PM UTC
- investigating May 26, 2026, 10:44 AM UTC
We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.
- identified May 26, 2026, 12:36 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- resolved May 26, 2026, 05:50 PM UTC
After further monitoring, this incident is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor May 21, 2026 Audit Log Streaming Service Degradation 3h 15m
Started May 21, 2026, 09:04 AM UTC· resolved May 21, 2026, 12:20 PM UTC
- investigating May 21, 2026, 09:04 AM UTC
We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.
- identified May 21, 2026, 10:51 AM UTC
We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.
- monitoring May 21, 2026, 11:56 AM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved May 21, 2026, 12:20 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor May 18, 2026 Degraded performance for Deployments, RLCM, and the Developer API MCP 2h 3m Workspace Administration, Workato Developer API
Started May 18, 2026, 04:03 PM UTC· resolved May 18, 2026, 06:06 PM UTC
- identified May 18, 2026, 04:03 PM UTC
We are currently investigating an issue affecting Deployments, Recipe Lifecycle Management (RLCM), and the Developer API MCP. Customers may observe a "No such file or directory" error when attempting to deploy recipes or RLCM manifests, or use tools from the Developer API MCP. We will share additional information as soon as it is available.
- identified May 18, 2026, 05:45 PM UTC
We are continuing to work on a fix for the issue and will provide additional updates as soon as they are available.
- monitoring May 18, 2026, 05:55 PM UTC
We have deployed a fix for the issue and are monitoring the platform as it recovers.
- resolved May 18, 2026, 06:06 PM UTC
After further monitoring, this issue is now considered resolved. Customers should now be able to use Deployments, RLCM, and the Developer API MCP and may retry any failed operations as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Major May 13, 2026 Ongoing Issue 2h 50m
Started May 13, 2026, 07:55 AM UTC· resolved May 13, 2026, 10:45 AM UTC
- resolved May 13, 2026, 11:47 AM UTC
On May 13, 2026, between approximately 09:55 AM and 10:45 AM UTC, the Workato platform experienced a degradation in its custom SDK service. Customers may have encountered errors in the Custom SDK and Snippets by Workato actions. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor May 8, 2026 Genie Conversation Service Degradation 14m Agent Studio, Workato GO
Started May 08, 2026, 01:51 PM UTC· resolved May 08, 2026, 02:06 PM UTC
- identified May 08, 2026, 01:51 PM UTC
We have identified an issue affecting the Genie Conversation service. Some customers may observe conversation pages not reflecting new chat events and Genie test mode not functioning as expected. We are actively working on remediation steps. We will share additional information as soon as it is available.
Minor May 8, 2026 Platform Service Disruption 11h 59m Job execution, API Gateway
Started May 08, 2026, 07:14 AM UTC· resolved May 08, 2026, 07:13 PM UTC
- monitoring May 08, 2026, 07:14 AM UTC
Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly.
- monitoring May 08, 2026, 07:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 08, 2026, 10:23 AM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 07:13 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer see 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Critical May 8, 2026 Workato Go Service Disruption 3h 6m Workato GO
Started May 08, 2026, 01:17 AM UTC· resolved May 08, 2026, 04:23 AM UTC
- investigating May 08, 2026, 01:17 AM UTC
We are currently investigating an issue affecting access to Workato Go. Some users may experience difficulties loading the application. Our team is actively working to restore full access and will provide updates as the situation develops.
- investigating May 08, 2026, 01:20 AM UTC
We are continuing to investigate this issue.
- identified May 08, 2026, 02:55 AM UTC
We are continuing to investigate the issue affecting access to Workato Go and knowledge base access and creation. We have identified that this is related to an ongoing incident with AWS. We are actively monitoring the situation and will provide further updates. Reference: AWS Service Health Dashboard – https://health.aws.amazon.com/health/status
- resolved May 08, 2026, 04:23 AM UTC
Workato Go access has been restored and knowledge base creation and retrieval are functioning as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor April 30, 2026 Unable to View Conversations Page 3h 17m Agent Studio
Started Apr 30, 2026, 04:19 PM UTC· resolved Apr 30, 2026, 07:36 PM UTC
- identified Apr 30, 2026, 04:19 PM UTC
We have identified an issue where users are unable to view the Conversations page and may encounter a server error. We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.
- resolved Apr 30, 2026, 07:36 PM UTC
The issue has been fixed and customers should now be able to access the Conversations page. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor April 29, 2026 Genies Unable to Retrieve Results from Knowledge Bases 4h 40m
Started Apr 29, 2026, 12:20 PM UTC· resolved Apr 29, 2026, 05:00 PM UTC
- resolved Apr 29, 2026, 05:45 PM UTC
On April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases leading to inaccurate responses from Genies. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor April 28, 2026 Salesforce Upload Action Failure 5h 11m Connectors
Started Apr 28, 2026, 02:07 PM UTC· resolved Apr 28, 2026, 07:18 PM UTC
- identified Apr 28, 2026, 02:07 PM UTC
We have identified an issue with the Salesforce connector. Customers may encounter Internal Errors when using the upload action. We are actively working on remediation and will share additional information as soon as it is available.
- identified Apr 28, 2026, 05:43 PM UTC
Remediation steps for the Salesforce connector issue are currently in progress. We will provide an update as soon as it is available.
- monitoring Apr 28, 2026, 06:41 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Apr 28, 2026, 07:18 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer see Internal Errors when using the upload action. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor April 28, 2026 Workato Genie and Go Search Response Degradation 23h
Started Apr 28, 2026, 12:00 AM UTC· resolved Apr 28, 2026, 11:00 PM UTC
- resolved Apr 28, 2026, 01:22 AM UTC
On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation with Knowledge Bases. Customers may observed that Workato Genies did not respond to user queries. Users may also have observed "Assign task to Genie" actions failing with an "AI didn't respond in time" error message. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor April 27, 2026 Workato Genie Response Format Change 9h 30m
Started Apr 27, 2026, 09:00 AM UTC· resolved Apr 27, 2026, 06:30 PM UTC
- resolved Apr 28, 2026, 12:04 AM UTC
On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation in its Genie services. Customers may have experienced "AI didn't respond in time" error message when interacting with Genies. The issue has now been resolved, and customers should no longer see this error message. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor April 20, 2026 Projects converting to Workflow App projects on update 8h 37m Workspace UI
Started Apr 20, 2026, 09:50 AM UTC· resolved Apr 20, 2026, 06:27 PM UTC
- monitoring Apr 20, 2026, 09:50 AM UTC
We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred
- resolved Apr 20, 2026, 06:27 PM UTC
After further monitoring, this incident is now considered resolved. Customers may now resume project updates without accidentally creating a Workflow App. We are continuing to revert the affected projects to their original state; this remediation will be completed incrementally over the next few working days. We will post a follow-up update once the revert process is complete. If you continue to experience any issues, please contact Workato Support at support.workato.com.
Major April 17, 2026 Database Connectors Connector Errors 2h 7m Connectors
Started Apr 17, 2026, 02:38 PM UTC· resolved Apr 17, 2026, 04:46 PM UTC
- investigating Apr 17, 2026, 02:38 PM UTC
We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.
- monitoring Apr 17, 2026, 03:32 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Apr 17, 2026, 04:46 PM UTC
After further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Major March 30, 2026 Message template by Workato actions generate Internal Errrors 3h 1m
Started Mar 30, 2026, 04:39 PM UTC· resolved Mar 30, 2026, 07:40 PM UTC
- identified Mar 30, 2026, 04:39 PM UTC
We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Mar 30, 2026, 07:21 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Mar 30, 2026, 07:40 PM UTC
After further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor March 26, 2026 VUA app connections failing for MCP and Genies 29m
Started Mar 26, 2026, 11:32 PM UTC· resolved Mar 27, 2026, 12:01 AM UTC
- identified Mar 26, 2026, 11:32 PM UTC
We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.
- resolved Mar 27, 2026, 12:01 AM UTC
The issue has been resolved and customers should now be able to use VUA to establish connections for MCP servers and Genies. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Major March 19, 2026 Workato Agent Studio Knowledge Base issue 7h 42m Agent Studio
Started Mar 19, 2026, 10:53 AM UTC· resolved Mar 19, 2026, 06:36 PM UTC
- identified Mar 19, 2026, 10:53 AM UTC
We are investigating an issue impacting the Workato Agent Studio Knowledge Bases. Customers may encounter "405 Method Not Allowed" errors when accessing document content. We have identified the underlying cause and are actively working on remediation. We will share additional updates as soon as they are available.
- identified Mar 19, 2026, 10:53 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 19, 2026, 01:41 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 19, 2026, 06:36 PM UTC
This incident has been resolved.
Minor March 12, 2026 FileStorage Page Navigation Issue 5h 46m Workspace UI
Started Mar 12, 2026, 08:11 AM UTC· resolved Mar 12, 2026, 01:57 PM UTC
- identified Mar 12, 2026, 08:11 AM UTC
We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.
- identified Mar 12, 2026, 09:37 AM UTC
We are continuing to work on a fix for this issue. We will share additional information as soon as it is available.
- identified Mar 12, 2026, 12:05 PM UTC
A fix has been prepared and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.
- monitoring Mar 12, 2026, 01:02 PM UTC
The fix has been deployed. We are monitoring to confirm the issue is fully resolved.
- resolved Mar 12, 2026, 01:57 PM UTC
After further monitoring, we have confirmed that this issue is fully resolved. Customers can now access FileStorage via the sidebar as expected. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you continue to experience any issues.
Notice March 9, 2026 Connector SDK Performance Degradation 1h 5m
Started Mar 09, 2026, 03:00 PM UTC· resolved Mar 09, 2026, 04:05 PM UTC
- resolved Mar 09, 2026, 06:23 PM UTC
On March 09, 2026, between approximately 15:00 UTC and 16:05 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced "failed to open TCP connection" error in SDK connector actions. Any failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor February 20, 2026 SurveyMonkey connection issue 4h 28m
Started Feb 20, 2026, 02:21 PM UTC· resolved Feb 20, 2026, 06:49 PM UTC
- identified Feb 20, 2026, 02:21 PM UTC
We have identified the underlying cause of the issue affecting the SurveyMonkey connection and are actively working on remediation. Customers may be unable to create new connections or reconnect inactive ones, and will not be able to start recipes. However, any ongoing recipes will remain unaffected. We will share additional information as soon as it is available.
- identified Feb 20, 2026, 04:04 PM UTC
We are continuing to work on resolving the SurveyMonkey connection issue. We will provide an update shortly.
- identified Feb 20, 2026, 05:40 PM UTC
Remediation steps for the SurveyMonkey connection issue are currently in progress. We will provide an update as soon as it is available.
- monitoring Feb 20, 2026, 06:21 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Feb 20, 2026, 06:49 PM UTC
After further monitoring, this issue is now considered resolved. Customers who experienced an error while creating new connections or reconnecting inactive ones can reconnect now. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Notice February 20, 2026 Tradeshift Connector Errors 5h 2m Connectors
Started Feb 20, 2026, 06:44 AM UTC· resolved Feb 20, 2026, 11:47 AM UTC
- identified Feb 20, 2026, 06:44 AM UTC
We have identified an issue with the Tradeshift connector. We are actively working on remediation and will share additional information as soon as it is available.
- identified Feb 20, 2026, 10:52 AM UTC
We are continuing to work on a fix for this issue. We will provide an update shortly.
- monitoring Feb 20, 2026, 10:58 AM UTC
The fix has been applied and we are currently monitoring the system. We will provide an update shortly.
- resolved Feb 20, 2026, 11:47 AM UTC
After further monitoring, the issue is now considered resolved.
Critical February 17, 2026 On-Prem Service Degradation 2h 8m On-premise connectivity
Started Feb 17, 2026, 02:23 PM UTC· resolved Feb 17, 2026, 04:31 PM UTC
- investigating Feb 17, 2026, 02:23 PM UTC
We are investigating an issue impacting the On-Prem service. We will share additional information as soon as it is available.
- monitoring Feb 17, 2026, 03:48 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Feb 17, 2026, 04:31 PM UTC
After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.