Resolved after 14 minutes, affecting Agent Studio and Workato GO, on May 8, 2026.
We have identified an issue affecting the Genie Conversation service. Some customers may observe conversation pages not reflecting new chat events and Genie test mode not functioning as expected. We are actively working on remediation steps. We will share additional information as soon as it is available.
Affected components
Update timeline
- identified May 08, 2026, 01:51 PM UTC
We have identified an issue affecting the Genie Conversation service. Some customers may observe conversation pages not reflecting new chat events and Genie test mode not functioning as expected. We are actively working on remediation steps. We will share additional information as soon as it is available.
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