Resolved after 11 hours 59 minutes, affecting Job execution and API Gateway, on May 8, 2026.
After further monitoring, this issue is now considered resolved. Customers should no longer see 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Affected components
Update timeline
- monitoring May 08, 2026, 07:14 AM UTC
Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly.
- monitoring May 08, 2026, 07:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 08, 2026, 10:23 AM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 07:13 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer see 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
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