Resolved after 7 hours 9 minutes, affecting Agent Studio, on August 4, 2026.
After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.
Affected components
Update timeline
- investigating Aug 04, 2026, 10:02 AM UTC
We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.
- identified Aug 04, 2026, 02:09 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Aug 04, 2026, 04:45 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Aug 04, 2026, 05:11 PM UTC
After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.
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