Workato experienced a minor incident on September 16, 2026 affecting Job execution and Triggers and 1 more component, lasting 7h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 09:28 AM UTC
We have identified an issue affecting Workato's Salesforce connector. Customers may observe errors (such as "503 Service Unavailable") in Salesforce actions, recipe job failures, and delays in Salesforce-triggered jobs. This is caused by an ongoing Salesforce service disruption affecting multiple instances across all regions. We are actively monitoring Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
- monitoring Sep 16, 2026, 11:15 AM UTC
We are continuing to monitor Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
- resolved Sep 16, 2026, 05:20 PM UTC
Salesforce has completed recovery of its platform and the Salesforce connector, including actions and triggers, should no longer experience any errors. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.