Resolved after 2 hours 13 minutes, affecting Job execution and Workbot, on February 10, 2026.
After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Affected components
Update timeline
- identified Feb 10, 2026, 09:33 PM UTC
We have identified the underlying cause of the issue affecting Workato services and are actively working on remediation. Customers may observe job failures with "Internal Error" messages, job processing delays due to missing polls, API platform request errors, and failures when starting recipes.
- monitoring Feb 10, 2026, 10:36 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Feb 10, 2026, 11:47 PM UTC
After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
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