Resolved after 26 minutes, affecting Support Chat, on January 9, 2026.
Our external service provider for Support Chat has deployed a fix, and this issue is now considered resolved. Customers can now use the live chat for assistance. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Affected components
Update timeline
- investigating Jan 09, 2026, 08:49 PM UTC
Our external service provider for Support Chat is experiencing degradation. As a result, customers attempting to access live chat may see only a loading screen. We will share additional information as soon as it is available.
- resolved Jan 09, 2026, 09:16 PM UTC
Our external service provider for Support Chat has deployed a fix, and this issue is now considered resolved. Customers can now use the live chat for assistance. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
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