Resolved after 34 minutes, on October 25, 2025.
After further monitoring, we can confirm this incident is fully resolved. All services are operating normally. In addition to Web UI errors, customers may have observed list collaborators and list activity logs endpoints in both Developer API and Embedded API failing with 500 errors, and may now retry these requests. If you continue to experience any issues, please contact Workato Support at support.workato.com.
Update timeline
- investigating Oct 25, 2025, 07:12 AM UTC
We are investigating an issue affecting the Web UI that is causing customers to receive internal server errors when accessing assets. We will continue to share additional information as soon as it is available.
- monitoring Oct 25, 2025, 07:32 AM UTC
We have resolved the issue affecting the Web UI. Customers should now be able to access assets normally. We are monitoring the system to ensure continued stability.
- resolved Oct 25, 2025, 07:47 AM UTC
After further monitoring, we can confirm this incident is fully resolved. All services are operating normally. In addition to Web UI errors, customers may have observed list collaborators and list activity logs endpoints in both Developer API and Embedded API failing with 500 errors, and may now retry these requests. If you continue to experience any issues, please contact Workato Support at support.workato.com.
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