Simbase Outage History

Started Oct 14, 2026, 11:41 AM UTC· resolved Oct 14, 2026, 12:23 PM UTC

1. identified Oct 14, 2026, 11:41 AM UTC

   Provisioning system experiencing failures for new SIM activations. Existing services remain operational. Affected countries: XX

2. identified Oct 14, 2026, 12:01 PM UTC

   [2026-10-14 11:34:00] - Incident status was updated. Summary: Provisioning of eSIMs via partner platform is currently failing due to a third-party platform issue. A ticket has been raised with the vendor. Already provisioned eSIMs remain unaffected with traffic continuing to operate normally. Investigation is ongoing.

3. resolved Oct 14, 2026, 12:23 PM UTC

   This incident has been resolved.

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Started Oct 14, 2026, 09:28 AM UTC· resolved Oct 14, 2026, 12:22 PM UTC

1. investigating Oct 14, 2026, 09:28 AM UTC

   We are currently investigating a potential provisioning issue affecting Blue and Yellow Profile SIMs. As a result, enabling or disabling SIMs may fail intermittently. We’ll keep you informed and share further updates as soon as more information becomes available.

2. monitoring Oct 14, 2026, 11:14 AM UTC

   Our systems indicate that normal operations have resumed. We continue to monitor the situation and remain in close contact with our provisioning partner.

3. resolved Oct 14, 2026, 12:22 PM UTC

   This incident has been resolved.

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Started Oct 12, 2026, 11:41 AM UTC· resolved Oct 14, 2026, 03:21 PM UTC

1. investigating Oct 12, 2026, 11:41 AM UTC

   Connectivity issues detected on mobile network infrastructure in Kuwait. Devices may experience service disruptions and need to switch to alternative networks. Affected countries: KW

2. investigating Oct 12, 2026, 11:41 AM UTC

   [2026-10-12 11:38:35] - Incident status was updated. Summary: Investigating connectivity issue affecting devices in Kuwait. Network has been blocked to allow devices to switch to an alternative available network which is confirmed operational. Updates to follow as more information becomes available.

3. identified Oct 12, 2026, 03:41 PM UTC

   [2026-10-12 15:34:51] - Incident status was updated. Summary: The issue has been confirmed to be isolated to a specific network operator in Kuwait. The provider is engaging with relevant parties to restore normal service and will provide updates as more information becomes available.

4. monitoring Oct 14, 2026, 02:01 PM UTC

   [2026-10-14 13:49:20] - Incident status was updated. Summary: Service has been restored and network access has been re-enabled. The situation continues to be monitored to ensure stability remains consistent.

5. resolved Oct 14, 2026, 03:21 PM UTC

   [2026-10-14 15:06:09] - Incident status was updated. Summary: The issue has been resolved and access to the affected network is fully operational again.

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Started Oct 07, 2026, 03:02 PM UTC· resolved Oct 09, 2026, 04:02 PM UTC

1. monitoring Oct 07, 2026, 03:02 PM UTC

   Signalling storms impacting data session initiation and stability. Root cause identified and mitigations applied. Service believed to be stable with continued monitoring. Affected countries: XX

2. monitoring Oct 07, 2026, 03:23 PM UTC

   [2026-10-07 14:56:39] - Incident status was updated. Summary: Signalling storms affecting data session initiation and stability have been mitigated after 36 hours. Root cause identified and fixes applied. Service expected to be stable with continued monitoring for next 36 hours. Full incident report and remediation plan to follow.

3. investigating Oct 08, 2026, 04:41 PM UTC

   [2026-10-08 16:33:32] - Incident status was updated. Summary: Changes implemented in the previous day have successfully improved platform performance indicators. Service continues to be closely monitored.

4. resolved Oct 09, 2026, 04:02 PM UTC

   [2026-10-09 15:55:07] - Incident status was updated. Summary: The incident has been resolved with no further issues observed since fixes were implemented. The incident is now closed and normal service monitoring has resumed.

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Started Oct 06, 2026, 04:00 PM UTC· resolved Oct 06, 2026, 07:28 PM UTC

1. investigating Oct 06, 2026, 04:00 PM UTC

   We are currently investigating an issue with our accounting system that is affecting invoice generation and tax calculations for customers in the USA and Canada. All other regions are unaffected. This issue affects both orders placed on the store and balance top-ups on the platform. We urge customers in these regions to wait until this issue is resolved before placing orders on the store, as payments will need to be re-invoiced, taxes charged separately and these orders might also be subjected to delays. Furthermore, balance top-ups for US and CA customers will not be added to the balance until this issue is resolved. If you have auto-recharge enabled, service will not be disrupted and you will be billed at a later time.

2. resolved Oct 06, 2026, 07:28 PM UTC

   This incident has been resolved. Failed events have been re-queued, and all payments should be added to balances in a few minutes. Orders placed on the store during this incident are being reviewed for tax discrepancies, if you have been affected you will receive a follow up email on the same address specified for the order in the coming 24 hours.

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Started Oct 02, 2026, 09:01 AM UTC· resolved Oct 02, 2026, 09:21 AM UTC

1. monitoring Oct 02, 2026, 09:01 AM UTC

   Unexpected drop in data sessions detected, with recovery in progress and ongoing monitoring Affected countries: XX

2. monitoring Oct 02, 2026, 09:01 AM UTC

   [2026-10-02 08:51:02] - Incident status was updated. Summary: An unexpected drop in data sessions was observed. Data sessions are now recovering and the situation is being monitored.

3. resolved Oct 02, 2026, 09:21 AM UTC

   [2026-10-02 09:10:27] - Incident status was updated. Summary: Data sessions have fully recovered

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Started Sep 24, 2026, 01:41 PM UTC· resolved Sep 24, 2026, 04:41 PM UTC

1. investigating Sep 24, 2026, 01:41 PM UTC

   Investigating a drop in data sessions affecting connectivity Affected countries: XX

2. investigating Sep 24, 2026, 01:41 PM UTC

   [2026-09-24 13:35:29] - Incident status was updated. Summary: Investigation is underway for a drop in data sessions. Further updates to follow.

3. monitoring Sep 24, 2026, 02:21 PM UTC

   [2026-09-24 14:01:46] - Incident status was updated. Summary: Data sessions are recovering and continue to be monitored.

4. investigating Sep 24, 2026, 03:01 PM UTC

   [2026-09-24 14:55:42] - Incident status was updated. Summary: Data sessions are continuing to recover and will be monitored until they return to expected levels for the time of day.

5. investigating Sep 24, 2026, 03:31 PM UTC

   We are continuing to investigate this issue.

6. monitoring Sep 24, 2026, 03:50 PM UTC

   Our systems indicate full recovery of service. We are continuing to monitor the situation closely.

7. resolved Sep 24, 2026, 04:41 PM UTC

   [2026-09-24 16:27:14] - Incident status was updated. Summary: Data session count has returned to expected levels. The incident is now closed.

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Started Sep 21, 2026, 02:01 PM UTC· resolved Sep 21, 2026, 03:41 PM UTC

1. investigating Sep 21, 2026, 02:01 PM UTC

   Inbound calls to UK DDi numbers are not working Affected countries: GB

2. investigating Sep 21, 2026, 02:01 PM UTC

   [2026-09-21 14:00:39] - Incident status was updated. Summary: Reports received of inbound calls not working to UK DDI numbers. Engineers are currently investigating the issue.

3. identified Sep 21, 2026, 02:41 PM UTC

   [2026-09-21 14:23:49] - Incident status was updated. Summary: A ticket has been raised with the upstream supplier who is currently investigating the issue. Further updates will be provided as the investigation progresses.

4. monitoring Sep 21, 2026, 02:41 PM UTC

   [2026-09-21 14:31:29] - Incident status was updated. Summary: A fix has been implemented and monitoring is ongoing.

5. resolved Sep 21, 2026, 03:41 PM UTC

   [2026-09-21 15:32:09] - Incident status was updated. Summary: No further issues have been observed. The incident appears to be resolved with normal service operations restored.

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Started Sep 17, 2026, 09:46 AM UTC· resolved Sep 17, 2026, 04:05 PM UTC

1. investigating Sep 17, 2026, 09:46 AM UTC

   We are currently investigating an issue affecting High Usage SIMs (Green Profile SIMs) in Netherlands. Customers may experience loss of data connectivity. Our team is actively investigating. The next update will be posted by 1:00 PM UTC.

2. investigating Sep 17, 2026, 01:04 PM UTC

   We are continuing to investigate this issue. Next update by 3:00 PM UTC.

3. identified Sep 17, 2026, 03:09 PM UTC

   We have identified the root cause of the connectivity issue affecting green profile SIMs on KPN in the Netherlands and Nova in Iceland. A configuration change made by our IMSI sponsor in their roaming network data was propagated to partner networks, which caused KPN and Nova to reject registrations from affected SIMs. The IMSI sponsor has reverted the change and has asked KPN and Nova to apply the corrected configuration as a priority. Our tests now show successful registrations on KPN in the Netherlands. We are still waiting for confirmation that the fix is live on Nova in Iceland. If your devices on KPN are still offline, a power cycle or a forced network re-attach should restore service. If the issue continues after that, please contact our support team with the affected ICCIDs. We will post another update once service on Nova is confirmed restored.

4. resolved Sep 17, 2026, 04:05 PM UTC

   This incident has been resolved.

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Started Sep 15, 2026, 02:42 PM UTC· resolved Sep 15, 2026, 05:21 PM UTC

1. investigating Sep 15, 2026, 02:42 PM UTC

   Investigating inbound call failures to UK DDi numbers Affected countries: GB

2. investigating Sep 15, 2026, 02:43 PM UTC

   [2026-09-15 14:35:42] - Incident status was updated. Summary: Investigation underway for reports of inbound call failures to UK DDI numbers. Further updates to follow.

3. monitoring Sep 15, 2026, 03:02 PM UTC

   [2026-09-15 14:43:32] - Incident status was updated. Summary: A fix has been implemented and is currently being monitored for effectiveness.

4. resolved Sep 15, 2026, 05:21 PM UTC

   [2026-09-15 17:11:12] - Incident status was updated. Summary: The incident has been resolved with no further issues reported.

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Started Sep 02, 2026, 04:21 PM UTC· resolved Sep 02, 2026, 05:21 PM UTC

1. monitoring Sep 02, 2026, 04:21 PM UTC

   Brief data service degradation affecting new network connections. Devices may have experienced connectivity issues when initiating new sessions. Existing sessions remained unaffected. Service is now in recovery phase. Affected countries: XX

2. monitoring Sep 02, 2026, 04:40 PM UTC

   [2026-09-02 16:13:57] - Incident status was updated. Summary: Data service degradation affecting new network interactions has been observed over the past hour. Devices may have experienced connectivity issues when initiating new connections, while existing sessions remained unaffected. The incident is in recovery status with teams verifying full recovery and monitoring performance.

3. resolved Sep 02, 2026, 05:21 PM UTC

   [2026-09-02 17:19:37] - Incident status was updated. Summary: The incident has been resolved. Following service recovery, thorough monitoring confirmed that performance has fully stabilized and returned to normal levels.

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Started Aug 21, 2026, 12:29 PM UTC· resolved Aug 21, 2026, 04:08 PM UTC

1. investigating Aug 21, 2026, 12:29 PM UTC

   We are currently investigating a potential connectivity issue affecting SIMs using the Blue and Yellow profiles. The issue is not yet confirmed, and our team is actively investigating the situation. We will provide further updates as soon as more information becomes available.

2. investigating Aug 21, 2026, 01:31 PM UTC

   Our team continues to investigate the potential connectivity issue affecting Blue and Yellow profile SIMs. The issue is still under investigation, and we are working to identify the root cause. We will provide another update as soon as we have more information.

3. identified Aug 21, 2026, 01:43 PM UTC

   Our team continues to investigate the connectivity issue affecting Blue and Yellow profile SIMs. We have identified increased network traffic that may be contributing to the issue and are investigating further. We have also implemented additional capacity controls to help protect the broader network while the investigation continues. We are starting to see signs of service recovery, although some impact may still be present. We will provide another update as soon as we have more information.

4. monitoring Aug 21, 2026, 03:24 PM UTC

   We are seeing full service recovery across the system, and connectivity has been restored for affected SIMs. Our team continues to closely monitor the network to ensure stability and will take further action if needed.

5. resolved Aug 21, 2026, 04:08 PM UTC

   This incident has been resolved.

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Started Aug 10, 2026, 11:21 AM UTC· resolved Aug 11, 2026, 09:41 AM UTC

1. investigating Aug 10, 2026, 11:21 AM UTC

   Increased API response times affecting service requests Affected countries: XX

2. investigating Aug 10, 2026, 11:21 AM UTC

   [2026-08-10 11:17:13] - Incident status was updated. Summary: Investigation ongoing into increased API response times affecting some requests. Users may experience slower than normal performance when accessing services. Team is actively working to identify the root cause and restore normal response times.

3. monitoring Aug 10, 2026, 12:01 PM UTC

   [2026-08-10 11:59:26] - Incident status was updated. Summary: A fix has been implemented and is currently being monitored for effectiveness.

4. resolved Aug 11, 2026, 09:41 AM UTC

   [2026-08-11 09:38:27] - Incident status was updated. Summary: The incident has been resolved.

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Started Jul 28, 2026, 01:41 AM UTC· resolved Jul 28, 2026, 05:01 PM UTC

1. investigating Jul 28, 2026, 01:41 AM UTC

   Widespread service degradation on T-mobile in the United States affecting device connectivity and network attach across multiple SIM profiles Affected countries: US

2. investigating Jul 28, 2026, 01:41 AM UTC

   [2026-07-28 01:22:48] - Incident status was updated. Summary: T-mobile in the United States is experiencing widespread service degradation. Devices across all IMSIs may experience difficulty connecting or may display limited or no service. The provider is actively working to resolve the issue and the situation is being monitored closely.

3. resolved Jul 28, 2026, 05:01 PM UTC

   [2026-07-28 16:52:53] - Incident status was updated. Summary: Service has been fully restored across the network in the United States. The incident is now resolved and services will continue to be monitored.

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Started Jul 24, 2026, 09:21 AM UTC· resolved Jul 24, 2026, 03:01 PM UTC

1. investigating Jul 24, 2026, 09:21 AM UTC

   Incident Update – Investigating We are currently investigating an issue causing a degradation to data services that is affecting new network interactions. Impact: Some devices may experience issues establishing new data connections. Existing active sessions remain unaffected. Our engineering teams are actively working to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available. Affected SIM profiles: Black , Green, Red

2. investigating Jul 24, 2026, 09:23 AM UTC

   Our team is working closely with our roaming partners to identify the root cause of the issue and restore normal service as quickly as possible.

3. investigating Jul 24, 2026, 09:35 AM UTC

   We are continuing to investigate this issue.

4. investigating Jul 24, 2026, 09:41 AM UTC

   [2026-07-24 09:04:40] - Incident status was updated. Summary: Data service degradation affecting new network interactions. Devices may experience issues with new connections while existing sessions remain unaffected. Teams are working to restore service.

5. identified Jul 24, 2026, 10:21 AM UTC

   [2026-07-24 10:16:05] - Incident status was updated. Summary: An upstream signaling provider is experiencing an ongoing issue affecting the global roaming network, resulting in global service degradation. Customers may experience service degradation and existing active sessions may also be affected. The situation is being continuously monitored with active communication maintained with the upstream provider's NOC team.

6. monitoring Jul 24, 2026, 01:41 PM UTC

   [2026-07-24 13:32:02] - Incident status was updated. Summary: The incident is now in the recovery phase with normal operations expected to resume shortly. Some customers may continue to experience intermittent service degradation and existing active sessions may remain affected during the recovery period. The situation is being monitored closely with the upstream signaling provider.

7. resolved Jul 24, 2026, 03:01 PM UTC

   [2026-07-24 14:46:00] - Incident status was updated. Summary: The upstream signaling provider incident has been fully resolved. Connectivity has returned to normal levels and all services are operating as expected following thorough monitoring and validation.

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Started Jul 21, 2026, 10:01 AM UTC· resolved Jul 21, 2026, 01:41 PM UTC

1. investigating Jul 21, 2026, 10:01 AM UTC

   Investigating reports of mobile-originated SMS messages with no content. Affected countries: XX

2. investigating Jul 21, 2026, 10:01 AM UTC

   [2026-07-21 09:43:00] - Incident status was updated. Summary: Investigation underway for reports of mobile-originated SMS messages being delivered without content. Further updates to follow.

3. investigating Jul 21, 2026, 10:21 AM UTC

   [2026-07-21 10:06:40] - Incident status was updated. Summary: Engineers are continuing to investigate the incident. No estimated time to resolution is currently available.

4. identified Jul 21, 2026, 10:41 AM UTC

   [2026-07-21 10:35:40] - Incident status was updated. Summary: Engineers have isolated the problem and are continuing to work on a resolution. An estimated time to resolution will be provided in a future update.

5. investigating Jul 21, 2026, 11:41 AM UTC

   [2026-07-21 11:31:46] - Incident status was updated. Summary: Engineers are continuing to work on a fix with no estimated time to resolution currently available.

6. investigating Jul 21, 2026, 12:41 PM UTC

   [2026-07-21 12:36:08] - Incident status was updated. Summary: A fix has been implemented and is currently being monitored. Initial results appear positive, with ongoing testing and monitoring in progress.

7. resolved Jul 21, 2026, 01:41 PM UTC

   [2026-07-21 13:25:44] - Incident status was updated. Summary: All testing has been successful and the full fix has been deployed. The incident has been resolved.

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Started Jul 09, 2026, 02:40 PM UTC· resolved Jul 09, 2026, 11:41 PM UTC

1. investigating Jul 09, 2026, 02:40 PM UTC

   Service degradation affecting data connectivity and session establishment due to cloud infrastructure issues. Affected countries: XX

2. investigating Jul 09, 2026, 03:01 PM UTC

   [2026-07-09 14:36:06] - Incident status was updated. Summary: Service degradation due to cloud infrastructure provider issue. Customers may experience intermittent connectivity issues, difficulty establishing new data sessions, or service unavailability. Existing active sessions may also be affected. Investigation ongoing with continuous monitoring.

3. monitoring Jul 09, 2026, 04:20 PM UTC

   [2026-07-09 16:06:20] - Incident status was updated. Summary: Recovery phase is underway following a cloud infrastructure provider incident. Complete restoration is in progress with improved connectivity and more stable data sessions expected. Some intermittent issues may still occur during recovery. The situation is being continuously monitored and normal operations are expected to resume shortly.

4. resolved Jul 09, 2026, 11:41 PM UTC

   [2026-07-09 23:35:06] - Incident status was updated. Summary: The cloud infrastructure provider incident has been fully resolved. Connectivity has been restored to normal levels and all services are operating as expected following thorough monitoring and verification to ensure network performance stability.

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Started Jun 23, 2026, 01:01 PM UTC· resolved Jun 23, 2026, 02:00 PM UTC

1. investigating Jun 23, 2026, 01:01 PM UTC

   Connectivity issues detected on mobile network infrastructure in Germany. Devices may experience service disruptions or need to reconnect to alternative networks. Affected countries: DE

2. investigating Jun 23, 2026, 01:21 PM UTC

   [2026-06-23 12:49:18] - Incident status was updated. Summary: Connectivity issue affecting devices on a mobile network in Germany is under investigation. The affected network has been blocked to allow devices to switch to alternative networks, which are operating normally. Further updates to follow as more information becomes available.

3. monitoring Jun 23, 2026, 01:21 PM UTC

   [2026-06-23 13:08:35] - Incident status was updated. Summary: Recent tests confirm that the affected network in Germany is now operational again and has been unblocked. The situation will continue to be closely monitored with updates provided as needed.

4. resolved Jun 23, 2026, 02:00 PM UTC

   [2026-06-23 13:54:07] - Incident status was updated. Summary: The issue has been resolved and access is fully operational again.

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Started Jun 18, 2026, 01:01 PM UTC· resolved Jun 18, 2026, 04:21 PM UTC

1. investigating Jun 18, 2026, 01:01 PM UTC

   Service degradation detected in UK mobile network affecting device connectivity and data sessions. Affected countries: GB

2. investigating Jun 18, 2026, 01:20 PM UTC

   [2026-06-18 12:55:25] - Incident status was updated. Summary: Service degradation is being investigated in the UK network. Devices attempting to connect may experience connectivity issues. Further updates to follow.

3. identified Jun 18, 2026, 01:21 PM UTC

   [2026-06-18 13:18:08] - Incident status was updated. Summary: Issue confirmed to be isolated to a UK mobile network. Access to the affected network has been temporarily blocked as a precautionary measure to prevent device connections while the issue persists. Engagement with relevant parties is ongoing to restore normal service.

4. monitoring Jun 18, 2026, 03:40 PM UTC

   [2026-06-18 15:26:10] - Incident status was updated. Summary: Service has been restored and network access has been re-enabled. The situation continues to be monitored to ensure stability remains consistent.

5. resolved Jun 18, 2026, 04:21 PM UTC

   [2026-06-18 16:02:56] - Incident status was updated. Summary: The incident has been resolved. Customers experiencing continued issues should contact support.

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Started Jun 17, 2026, 02:02 PM UTC· resolved Jun 18, 2026, 08:00 AM UTC

1. investigating Jun 17, 2026, 02:02 PM UTC

   We are currently investigating an issue impacting SMS delivery to Black,Red and Green profile SIMs. SMS messages sent via the dashboard and API may not be consistently delivered at this time. Our engineering team is actively working to identify the cause and restore normal service as quickly as possible. We will provide updates as soon as more information becomes available.

2. resolved Jun 18, 2026, 08:00 AM UTC

   This incident has been resolved.

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Started Jun 11, 2026, 10:21 AM UTC· resolved Jun 11, 2026, 03:21 PM UTC

1. investigating Jun 11, 2026, 10:21 AM UTC

   Data service degradation affecting Green SIM profile. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected. Affected countries: XX

2. investigating Jun 11, 2026, 10:41 AM UTC

   [2026-06-11 10:06:45] - Incident status was updated. Summary: Investigating degradation in data service performance. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected. Actively monitoring the situation.

3. identified Jun 11, 2026, 12:00 PM UTC

   [2026-06-11 11:48:59] - Incident status was updated. Summary: Performance degradation affecting data services for devices on a specific IMSI range has been identified. Devices may experience difficulties establishing new data sessions, while existing active sessions remain unaffected. Engineering teams are actively working to resolve the issue and the situation is being continuously monitored.

4. identified Jun 11, 2026, 02:01 PM UTC

   [2026-06-11 13:53:36] - Incident status was updated. Summary: Gradual recovery observed for performance degradation affecting data services. Some devices may still experience intermittent difficulties establishing new data sessions while recovery continues. Existing active sessions remain unaffected. Engineering teams remain actively engaged working toward full resolution.

5. resolved Jun 11, 2026, 03:21 PM UTC

   [2026-06-11 15:09:31] - Incident status was updated. Summary: The incident has been resolved and service is being closely monitored.

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Started Jun 10, 2026, 09:21 AM UTC· resolved Jun 10, 2026, 05:21 PM UTC

1. investigating Jun 10, 2026, 09:21 AM UTC

   Devices are experiencing failures when establishing data sessions on 4G networks using the Blue SIM profile. The issue is affecting a limited number of devices and is being investigated with the network operator. Affected countries: XX

2. investigating Jun 10, 2026, 09:41 AM UTC

   [2026-06-10 09:10:19] - Incident status was updated. Summary: Investigating data session establishment failures on 4G network affecting a limited number of devices. Issue appears related to a previous fix and work is ongoing to identify and resolve the problem.

3. monitoring Jun 10, 2026, 03:41 PM UTC

   [2026-06-10 15:23:10] - Incident status was updated. Summary: A fix has been applied to address the connectivity issue. Session counts are recovering and the situation continues to be monitored.

4. resolved Jun 10, 2026, 05:21 PM UTC

   [2026-06-10 17:18:52] - Incident status was updated. Summary: The issue has been resolved with devices continuing to recover. A formal root cause analysis is pending and will be shared once available.

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Started Jun 05, 2026, 01:08 PM UTC· resolved Jun 08, 2026, 09:51 AM UTC

1. investigating Jun 05, 2026, 01:08 PM UTC

   We are currently experiencing issues with the O2 network in the UK. As a precautionary measure, we have temporarily restricted access to O2 while we work with our roaming partner to investigate the root cause. Affected devices may show as connected to O2 but will not have active data. We recommend ensuring your device is configured to automatically select a network, as alternative supported networks : EE, Three, and Vodafone remain fully operational. We will provide further updates as our investigation progresses. We apologise for any inconvenience caused. Please note: this issue affects Black Profile SIMs used in the UK only.

2. resolved Jun 08, 2026, 09:51 AM UTC

   The issue affecting O2 connectivity in the UK has now been resolved. The root cause was identified as a firewall configuration issue within the VPLMN side , and service on O2 UK should now be fully restored.

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Started Jun 04, 2026, 02:20 PM UTC· resolved Jun 08, 2026, 01:40 PM UTC

1. identified Jun 04, 2026, 02:20 PM UTC

   Connectivity issues and service degradation reported on mobile network in Guinea. Network provider is investigating the incident affecting service availability. Affected countries: GN

2. investigating Jun 04, 2026, 02:20 PM UTC

   [2026-06-04 13:48:25] - Incident status was updated. Summary: Investigating connectivity issue affecting devices in Guinea network. Customers may experience intermittent connectivity and service degradation. Team is actively working to identify root cause and restore normal service.

3. identified Jun 04, 2026, 02:21 PM UTC

   [2026-06-04 13:58:57] - Incident status was updated. Summary: Network operator has confirmed an ongoing incident within their infrastructure that may be impacting service availability. The situation is being actively monitored and coordinated with the operator's team, with further updates to follow as more information becomes available.

4. resolved Jun 08, 2026, 01:40 PM UTC

   [2026-06-08 13:30:41] - Incident status was updated. Summary: Connectivity in Guinea has been confirmed as fully operational. Services have recovered and traffic is processing normally.

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Started May 28, 2026, 01:28 PM UTC· resolved May 28, 2026, 02:05 PM UTC

1. investigating May 28, 2026, 01:28 PM UTC

   We have identified an increase in provisioning errors affecting Blue and Yellow Profile SIMs. As a result, some SIMs may fail to Enable and remain stuck in the “Enabling” state. As a precaution, we recommend that customers avoid disabling Blue/Yellow Profile SIMs until further notice. SIMs that are already enabled and in session are not affected.

2. monitoring May 28, 2026, 01:38 PM UTC

   Provisioning rates for Blue and Yellow Profile SIMs have returned to normal, and we are seeing stable performance across the platform. We will continue monitoring the situation closely.

3. resolved May 28, 2026, 02:05 PM UTC

   This incident has been resolved.

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