Simbase incident
Provisioning Issues Impacting Blue and Yellow Profile SIM
Resolved after 36 minutes, affecting Carrier Provisioning and Carrier Provisioning, on May 28, 2026.
Provisioning rates for Blue and Yellow Profile SIMs have returned to normal, and we are seeing stable performance across the platform. We will continue monitoring the situation closely.
Affected components
Update timeline
- investigating May 28, 2026, 01:28 PM UTC
We have identified an increase in provisioning errors affecting Blue and Yellow Profile SIMs. As a result, some SIMs may fail to Enable and remain stuck in the “Enabling” state. As a precaution, we recommend that customers avoid disabling Blue/Yellow Profile SIMs until further notice. SIMs that are already enabled and in session are not affected.
- monitoring May 28, 2026, 01:38 PM UTC
Provisioning rates for Blue and Yellow Profile SIMs have returned to normal, and we are seeing stable performance across the platform. We will continue monitoring the situation closely.
- resolved May 28, 2026, 02:05 PM UTC
This incident has been resolved.
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