Is Simbase down?

Brief data service degradation affecting new network connections. Devices may have experienced connectivity issues when initiating new sessions. Existing sessions remained unaffected. Service is now in recovery phase. Affected countries: XX

[2026-09-02 16:13:57] - Incident status was updated. Summary: Data service degradation affecting new network interactions has been observed over the past hour. Devices may have experienced connectivity issues when initiating new connections, while existing sessions remained unaffected. The incident is in recovery status with teams verifying full recovery and monitoring performance.

[2026-09-02 17:19:37] - Incident status was updated. Summary: The incident has been resolved. Following service recovery, thorough monitoring confirmed that performance has fully stabilized and returned to normal levels.

We are currently investigating a potential connectivity issue affecting SIMs using the Blue and Yellow profiles. The issue is not yet confirmed, and our team is actively investigating the situation. We will provide further updates as soon as more information becomes available.

Our team continues to investigate the potential connectivity issue affecting Blue and Yellow profile SIMs. The issue is still under investigation, and we are working to identify the root cause. We will provide another update as soon as we have more information.

Our team continues to investigate the connectivity issue affecting Blue and Yellow profile SIMs. We have identified increased network traffic that may be contributing to the issue and are investigating further. We have also implemented additional capacity controls to help protect the broader network while the investigation continues. We are starting to see signs of service recovery, although some impact may still be present. We will provide another update as soon as we have more information.

We are seeing full service recovery across the system, and connectivity has been restored for affected SIMs. Our team continues to closely monitor the network to ensure stability and will take further action if needed.

This incident has been resolved.

Increased API response times affecting service requests Affected countries: XX

[2026-08-10 11:17:13] - Incident status was updated. Summary: Investigation ongoing into increased API response times affecting some requests. Users may experience slower than normal performance when accessing services. Team is actively working to identify the root cause and restore normal response times.

[2026-08-10 11:59:26] - Incident status was updated. Summary: A fix has been implemented and is currently being monitored for effectiveness.

[2026-08-11 09:38:27] - Incident status was updated. Summary: The incident has been resolved.

Widespread service degradation on mobile network in United States affecting device connectivity and network attach across multiple SIM profiles Affected countries: US

[2026-07-28 01:22:48] - Incident status was updated. Summary: Network provider in the United States is experiencing widespread service degradation. Devices across all IMSIs may experience difficulty connecting or may display limited or no service. The provider is actively working to resolve the issue and the situation is being monitored closely.

[2026-07-28 16:52:53] - Incident status was updated. Summary: Service has been fully restored across the network in the United States. The incident is now resolved and services will continue to be monitored.

Incident Update – Investigating We are currently investigating an issue causing a degradation to data services that is affecting new network interactions. Impact: Some devices may experience issues establishing new data connections. Existing active sessions remain unaffected. Our engineering teams are actively working to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available. Affected SIM profiles: Black , Green

We are continuing to investigate this issue.

We are continuing to investigate this issue.

[2026-07-24 09:04:40] - Incident status was updated. Summary: Data service degradation affecting new network interactions. Devices may experience issues with new connections while existing sessions remain unaffected. Teams are working to restore service.

[2026-07-24 10:16:05] - Incident status was updated. Summary: An upstream signaling provider is experiencing an ongoing issue affecting the global roaming network, resulting in global service degradation. Customers may experience service degradation and existing active sessions may also be affected. The situation is being continuously monitored with active communication maintained with the upstream provider's NOC team.

[2026-07-24 13:32:02] - Incident status was updated. Summary: The incident is now in the recovery phase with normal operations expected to resume shortly. Some customers may continue to experience intermittent service degradation and existing active sessions may remain affected during the recovery period. The situation is being monitored closely with the upstream signaling provider.

[2026-07-24 14:46:00] - Incident status was updated. Summary: The upstream signaling provider incident has been fully resolved. Connectivity has returned to normal levels and all services are operating as expected following thorough monitoring and validation.