Is gaiia software down?

We identified some issues coming from our third-party SMS provider Twilio who can cause service interruption for SMS communication. We monitoring the situation.

This incident has been resolved.

We are aware of an outage that affects parts of the application, including the checkout and CRM module. We are currently investigating and will report back with an update shortly.

A fix has been implemented, the application seems to be back to normal. We are currently monitoring.

The application has been stable for more than an hour now. Marking as resolved.

Customers using IPPAY as their payment processor may be unable to create new credit card payments. Customers on other processors are not affected. Other payment methods are also unaffected, and existing payments and data are not impacted. We are engaged with IPPAY on a resolution.

Payment processing issues through IPPAY have been resolved, and new credit card payments are now processing normally. Payments attempted going forward should complete as expected. We are still investigating the payments that failed during the outage. Our team is actively working on a path to address these. Existing payments and data remain unaffected.

We've been able to retry all payments that failed during the IPPAY outage. We are still waiting on the report from IPPAY for the root cause of the service disruption.

Our dashboard and analytics provider is experiencing intermittent loading issues, affecting the Analytics module (dashboards and reports). They are currently investigating the issue.

This incident has been resolved.

Between 12:26 PM and 12:33 PM EST, some users experienced degraded availability, including connection errors and slower response times. Our team identified the issue quickly and triggered a failover on the faulty database instance in the cluster, which fully restored service within 7 minutes. Our investigation identified the root cause, and we've deployed a fix that directly addresses it. We're seeing definite signs of stabilization and are closely monitoring performance. We recognize this is the second service disruption in two days, affecting different systems. As our platform continues to grow and support increasing demand, we're conducting a broader review of our infrastructure resilience to ensure it continues to scale reliably and to reduce the likelihood of future incidents.