Simbase incident

[External] - Mobile Network Signaling Issues

Resolved after 4 days 23 hours, on November 12, 2025.

resolved Nov 17, 2025, 11:40 AM UTC

[2025-11-17 11:33:02] - Incident status was updated to "resolved". Summary: The reported incident has been resolved with no further issues observed.

Started
Nov 12, 2025, 12:20 PM UTC
Resolved
Nov 17, 2025, 11:40 AM UTC
Duration
4d 23h
Detected by Pingoru
Nov 12, 2025, 12:20 PM UTC

Update timeline

  1. investigating Nov 12, 2025, 12:20 PM UTC

    Signaling traffic decline observed, potentially affecting connectivity for Blue SIM profile in the Netherlands. This may impact mobile data and voice services. Affected countries: NL

  2. investigating Nov 12, 2025, 12:20 PM UTC

    [2025-11-12 12:12:56] - Incident status was updated to "investigating". Summary: A decline in signalling traffic has been observed, causing call setup and SMS failures. The issue is being investigated as a priority.

  3. monitoring Nov 12, 2025, 12:40 PM UTC

    [2025-11-12 12:23:35] - Incident status was updated to "monitoring". Summary: Signalling levels are recovering to normal. Monitoring continues as the root cause is investigated.

  4. resolved Nov 17, 2025, 11:40 AM UTC

    [2025-11-17 11:33:02] - Incident status was updated to "resolved". Summary: The reported incident has been resolved with no further issues observed.

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