Resolved after 42 minutes, on October 14, 2026.
[2026-10-14 11:34:00] - Incident status was updated. Summary: Provisioning of eSIMs via partner platform is currently failing due to a third-party platform issue. A ticket has been raised with the vendor. Already provisioned eSIMs remain unaffected with traffic continuing to operate normally. Investigation is ongoing.
Update timeline
- identified Oct 14, 2026, 11:41 AM UTC
Provisioning system experiencing failures for new SIM activations. Existing services remain operational. Affected countries: XX
- identified Oct 14, 2026, 12:01 PM UTC
[2026-10-14 11:34:00] - Incident status was updated. Summary: Provisioning of eSIMs via partner platform is currently failing due to a third-party platform issue. A ticket has been raised with the vendor. Already provisioned eSIMs remain unaffected with traffic continuing to operate normally. Investigation is ongoing.
- resolved Oct 14, 2026, 12:23 PM UTC
This incident has been resolved.
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