Simbase incident
Potential Provisioning Issues Affecting Blue and Yellow Profile SIMs
Resolved after 2 hours 53 minutes, affecting Carrier Provisioning and Carrier Provisioning, on October 14, 2026.
Our systems indicate that normal operations have resumed. We continue to monitor the situation and remain in close contact with our provisioning partner.
Affected components
Update timeline
- investigating Oct 14, 2026, 09:28 AM UTC
We are currently investigating a potential provisioning issue affecting Blue and Yellow Profile SIMs. As a result, enabling or disabling SIMs may fail intermittently. We’ll keep you informed and share further updates as soon as more information becomes available.
- monitoring Oct 14, 2026, 11:14 AM UTC
Our systems indicate that normal operations have resumed. We continue to monitor the situation and remain in close contact with our provisioning partner.
- resolved Oct 14, 2026, 12:22 PM UTC
This incident has been resolved.
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