Resolved after 9 hours, affecting Data Connectivity and Data Connectivity and 1 more, on July 9, 2026.
[2026-07-09 23:35:06] - Incident status was updated. Summary: The cloud infrastructure provider incident has been fully resolved. Connectivity has been restored to normal levels and all services are operating as expected following thorough monitoring and verification to ensure network performance stability.
Affected components
Update timeline
- investigating Jul 09, 2026, 02:40 PM UTC
Service degradation affecting data connectivity and session establishment due to cloud infrastructure issues. Affected countries: XX
- investigating Jul 09, 2026, 03:01 PM UTC
[2026-07-09 14:36:06] - Incident status was updated. Summary: Service degradation due to cloud infrastructure provider issue. Customers may experience intermittent connectivity issues, difficulty establishing new data sessions, or service unavailability. Existing active sessions may also be affected. Investigation ongoing with continuous monitoring.
- monitoring Jul 09, 2026, 04:20 PM UTC
[2026-07-09 16:06:20] - Incident status was updated. Summary: Recovery phase is underway following a cloud infrastructure provider incident. Complete restoration is in progress with improved connectivity and more stable data sessions expected. Some intermittent issues may still occur during recovery. The situation is being continuously monitored and normal operations are expected to resume shortly.
- resolved Jul 09, 2026, 11:41 PM UTC
[2026-07-09 23:35:06] - Incident status was updated. Summary: The cloud infrastructure provider incident has been fully resolved. Connectivity has been restored to normal levels and all services are operating as expected following thorough monitoring and verification to ensure network performance stability.
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