Simbase incident
[External] - Data session establishment issues on Blue SIM profile
Resolved after 8 hours, on June 10, 2026.
[2026-06-10 17:18:52] - Incident status was updated. Summary: The issue has been resolved with devices continuing to recover. A formal root cause analysis is pending and will be shared once available.
Update timeline
- investigating Jun 10, 2026, 09:21 AM UTC
Devices are experiencing failures when establishing data sessions on 4G networks using the Blue SIM profile. The issue is affecting a limited number of devices and is being investigated with the network operator. Affected countries: XX
- investigating Jun 10, 2026, 09:41 AM UTC
[2026-06-10 09:10:19] - Incident status was updated. Summary: Investigating data session establishment failures on 4G network affecting a limited number of devices. Issue appears related to a previous fix and work is ongoing to identify and resolve the problem.
- monitoring Jun 10, 2026, 03:41 PM UTC
[2026-06-10 15:23:10] - Incident status was updated. Summary: A fix has been applied to address the connectivity issue. Session counts are recovering and the situation continues to be monitored.
- resolved Jun 10, 2026, 05:21 PM UTC
[2026-06-10 17:18:52] - Incident status was updated. Summary: The issue has been resolved with devices continuing to recover. A formal root cause analysis is pending and will be shared once available.
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