Resolved after 3 hours 20 minutes, on June 18, 2026.
[2026-06-18 16:02:56] - Incident status was updated. Summary: The incident has been resolved. Customers experiencing continued issues should contact support.
Update timeline
- investigating Jun 18, 2026, 01:01 PM UTC
Service degradation detected in UK mobile network affecting device connectivity and data sessions. Affected countries: GB
- investigating Jun 18, 2026, 01:20 PM UTC
[2026-06-18 12:55:25] - Incident status was updated. Summary: Service degradation is being investigated in the UK network. Devices attempting to connect may experience connectivity issues. Further updates to follow.
- identified Jun 18, 2026, 01:21 PM UTC
[2026-06-18 13:18:08] - Incident status was updated. Summary: Issue confirmed to be isolated to a UK mobile network. Access to the affected network has been temporarily blocked as a precautionary measure to prevent device connections while the issue persists. Engagement with relevant parties is ongoing to restore normal service.
- monitoring Jun 18, 2026, 03:40 PM UTC
[2026-06-18 15:26:10] - Incident status was updated. Summary: Service has been restored and network access has been re-enabled. The situation continues to be monitored to ensure stability remains consistent.
- resolved Jun 18, 2026, 04:21 PM UTC
[2026-06-18 16:02:56] - Incident status was updated. Summary: The incident has been resolved. Customers experiencing continued issues should contact support.
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