Lightspeed Outage History
Lightspeed is up right nowPingoru has recorded 120 incidents for Lightspeed: 116 in the last 12 months and 37 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 142 of 720 (20%) |
| May 2026 | 13 | 73 of 744 (10%) |
| June 2026 | 11 | 136 of 720 (19%) |
| July 2026 | 18 | 142 of 744 (19%) |
| August 2026 | 9 | 494 of 744 (66%) |
| September 2026 | 11 | 103 of 720 (14%) |
| October 2026 | 13 | 218 of 590 (37%) |
Incidents, newest first
Critical December 5, 2025 C-series webshops are offline due to Internal Server Errors 22m Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia)
Started Dec 05, 2025, 09:05 AM UTC· resolved Dec 05, 2025, 09:27 AM UTC
- investigating Dec 05, 2025, 09:05 AM UTC
We are currently investigating this issue.
- monitoring Dec 05, 2025, 09:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 09:27 AM UTC
The incident was due to an external service which has now been resolved
Minor December 4, 2025 We're investigating an issue associated with the payment request feature in Invoicing 50m Retail POS
Started Dec 04, 2025, 04:49 PM UTC· resolved Dec 04, 2025, 05:40 PM UTC
- investigating Dec 04, 2025, 04:49 PM UTC
We are currently investigating this issue.
- identified Dec 04, 2025, 05:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 04, 2025, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2025, 05:40 PM UTC
This incident has been resolved.
Minor November 28, 2025 External issue with Internet Service Provider BT (UK based) 39m Retail POS, Retail POS for iPadOS
Started Nov 28, 2025, 10:51 AM UTC· resolved Nov 28, 2025, 11:31 AM UTC
- investigating Nov 28, 2025, 10:51 AM UTC
We are observing an external issue with BT experiencing issues with internet connections Pages unable to load, slowness, and other systems may be impacted. We are monitoring the situation closely and will provide updates as further information becomes available.
- monitoring Nov 28, 2025, 11:06 AM UTC
We are observing an external issue with BT experiencing issues with internet connections Pages unable to load, slowness, and other systems may be impacted. We are monitoring the situation closely and will provide updates as further information becomes available.
- resolved Nov 28, 2025, 11:31 AM UTC
BT's incident has been resolved.
Notice November 25, 2025 K-Series Stability & Fiscalization –
Started Nov 25, 2025, 03:00 PM UTC· resolved Nov 25, 2025, 03:00 PM UTC
- resolved Dec 19, 2025, 09:08 AM UTC
Between 25 November and 12 December, a technical error impacted the stability of the Lightspeed K-Series POS application, specifically affecting users with active fiscalization services who may have experienced immediate application crashes upon startup. This issue resulted in limited access to the digital POS interface, during which time affected users were advised to record transactions using offline or alternative methods to maintain business continuity. Following the resolution of the incident on 12 December, any transactions recorded via these alternative methods may now require manual entry into the POS and connected systems, such as DATEV, to ensure full fiscal compliance and accurate reporting for the affected period.
Minor November 19, 2025 O-Series Insights: Data sync delayed from 2PM AEST 17m Insights
Started Nov 19, 2025, 04:50 AM UTC· resolved Nov 19, 2025, 05:07 AM UTC
- identified Nov 19, 2025, 04:50 AM UTC
The issue has been identified and a fix is being remedied. However be aware that Insights currently does not have up to date data from 2:00PM 19th November onwards. Our team are backfilling this data as we speak.
- resolved Nov 19, 2025, 05:07 AM UTC
Data should now be up to date
Major November 18, 2025 External issue with Cloudflare 7h 11m Retail POS, Lightspeed eCom (Europe), Tee Sheets, Manager and 10 more
Started Nov 18, 2025, 12:14 PM UTC· resolved Nov 18, 2025, 07:26 PM UTC
- investigating Nov 18, 2025, 12:13 PM UTC
We are observing an external issue with Cloudflare, starting at 12:48 CET on November 18, 2025. Payment processing, Backoffice login, onboarding and other system may be impacted. We are monitoring the situation closely and will provide updates as further information becomes available. Additional progress can also be followed on Cloudflare's status page: https://www.cloudflarestatus.com/
- investigating Nov 18, 2025, 12:14 PM UTC
We are seeing signs of improvement, but a subset of merchants may still experience issues.
- investigating Nov 18, 2025, 01:27 PM UTC
We are still experiencing intermittent issues with our external vendor Cloudflare. Services such as Lightspeed Backoffice logins, onboarding, payments processing & other systems remain impacted.
- investigating Nov 18, 2025, 01:32 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:34 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:34 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:42 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 02:19 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 02:36 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 02:52 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 02:55 PM UTC
Cloudflare has announced that a fix has been applied. We are seeing signs of recovery from most services, but will continue to monitor.
- monitoring Nov 18, 2025, 02:56 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 03:53 PM UTC
Cloudflare is still working on some issues. Most Lightspeed services appear to be recovered though we are still seeing some impact on a few features.
- resolved Nov 18, 2025, 07:26 PM UTC
This incident has been resolved.
Minor November 14, 2025 Parked sales from the Sell Screen are not appearing in the Sales History 2h 15m Sales History
Started Nov 14, 2025, 12:11 AM UTC· resolved Nov 14, 2025, 02:27 AM UTC
- investigating Nov 14, 2025, 12:11 AM UTC
We are currently investigating an issue where parked invoices from the Sell Screen are not appearing in the Sales History. Workaround: All parked sales are still accessible and can be managed through the "Continue sale" tab. We will post an update as we investigate.
- monitoring Nov 14, 2025, 12:40 AM UTC
New Parked sales should now show on the Sales history page and are filterable. For the parked sales made during the impacted period, we are working on a fix. For these sales, please continue to find them in the "Continue" Tab of Sales History
- resolved Nov 14, 2025, 02:27 AM UTC
Issue resolved
Notice November 13, 2025 Lightspeed Restaurant (O-Series) - Stock Movement Delays 4h 23m Insights, Produce
Started Nov 13, 2025, 01:59 AM UTC· resolved Nov 13, 2025, 06:23 AM UTC
- identified Nov 13, 2025, 01:59 AM UTC
We are currently investigating an issue causing delays in Stock Movements data syncing. New Stock Movement records have not updated since yesterday afternoon. Impact Reporting and features that rely on Stock Movements may show incomplete or outdated data. No other data sources are affected, and no data loss is expected. Current Status Our engineering team has identified a processing issue on the service responsible for Stock Movements. A fix is in progress, and we expect data to begin updating again shortly.
- monitoring Nov 13, 2025, 04:26 AM UTC
The issue affecting Stock Movements data syncing has been resolved. Processing has successfully caught up, and new Stock Movement records are now updating as expected. We will continue to closely monitor the service to ensure stability.
- resolved Nov 13, 2025, 06:23 AM UTC
The Stock Movements syncing issue has been fully resolved. All data is now up to date, and the service is operating normally. We will continue to keep an eye on performance, but no further impact is expected. Thank you for your patience.
Minor November 7, 2025 Lightspeed R-series invoicing; degraded performance for deposits 7h 9m Retail POS
Started Nov 07, 2025, 02:54 PM UTC· resolved Nov 07, 2025, 10:03 PM UTC
- investigating Nov 07, 2025, 02:54 PM UTC
We are currently investigating this issue.
- identified Nov 07, 2025, 04:59 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 07, 2025, 10:03 PM UTC
This incident has been resolved
Minor November 5, 2025 Creation of invoices are being degraded 58m Retail POS
Started Nov 05, 2025, 05:51 PM UTC· resolved Nov 05, 2025, 06:49 PM UTC
- investigating Nov 05, 2025, 05:51 PM UTC
Some invoice creations are failing. We are currently investigating the issue.
- identified Nov 05, 2025, 06:18 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 05, 2025, 06:18 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 05, 2025, 06:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 05, 2025, 06:49 PM UTC
This incident has been resolved.
Major November 4, 2025 Order Anywhere payments using iDeal are failing 1h 50m Order Anywhere
Started Nov 04, 2025, 11:08 AM UTC· resolved Nov 04, 2025, 12:58 PM UTC
- investigating Nov 04, 2025, 11:08 AM UTC
We are currently investigating an issue where Order anywhere orders cannot be paid via iDeal. All Netherlands-based customers using iDeal are affected
- resolved Nov 04, 2025, 12:58 PM UTC
The incident is resolved. We are still monitoring.
Critical October 20, 2025 Lightspeed Software - Login & other systems 5h 45m Retail POS, Tee Sheets, POS, BackOffice and 7 more
Started Oct 20, 2025, 02:41 PM UTC· resolved Oct 20, 2025, 08:27 PM UTC
- investigating Oct 20, 2025, 01:26 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- investigating Oct 20, 2025, 01:44 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 01:44 PM UTC
We have identified the cause of the Lightspeed Systems issue and a dedicated team of engineers is working on a solution.
- identified Oct 20, 2025, 01:50 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 02:41 PM UTC
Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.
- identified Oct 20, 2025, 06:58 PM UTC
After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.
- monitoring Oct 20, 2025, 07:53 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Oct 20, 2025, 08:27 PM UTC
This incident has been resolved.
Critical October 20, 2025 Service Interruption: Payments Processing, Chat, Phone Support & other systems 8h 43m Phone Support, Chat Support, Help Centre
Started Oct 20, 2025, 02:40 PM UTC· resolved Oct 20, 2025, 11:23 PM UTC
- investigating Oct 20, 2025, 02:40 PM UTC
Like many companies today, we are experiencing a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching Lightspeed support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
- investigating Oct 20, 2025, 03:20 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 03:22 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2025, 11:23 PM UTC
This incident has been resolved.
Notice October 13, 2025 Hospitality Netherlands - October 10th Settlement delay 3h 44m Lightspeed Payments, Lightspeed Payments
Started Oct 13, 2025, 11:42 AM UTC· resolved Oct 13, 2025, 03:27 PM UTC
- identified Oct 13, 2025, 11:42 AM UTC
Hi there, We have detected a payout delay for some users of Lightspeed Payments in the Netherlands using Rabobank as their primary bank. Settlements sent on Friday may be delayed. We have contacted our banking partners to investigate and resolve this issue. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this time.
- identified Oct 13, 2025, 02:48 PM UTC
Further investigation has revealed that the delay has been caused by a technical issue with the beneficiary bank, Rabobank. We remain actively engaged with Rabobank to explore all options to expedite payout processing.
- resolved Oct 13, 2025, 03:27 PM UTC
We can confirm that as of 17:00 CEST on October 13, 2025, the issue resulting in a partial payout delay for Rabobank bank users has been resolved. All affected payouts have now been processed. Impacted Rabobank users will receive their funds as soon as possible.