Resolved after 5 hours 45 minutes, affecting Retail POS and Tee Sheets and 1 more, on October 20, 2025.
We have implemented a fix and will continue to monitor the situation.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:26 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- investigating Oct 20, 2025, 01:44 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 01:44 PM UTC
We have identified the cause of the Lightspeed Systems issue and a dedicated team of engineers is working on a solution.
- identified Oct 20, 2025, 01:50 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 02:41 PM UTC
Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.
- identified Oct 20, 2025, 06:58 PM UTC
After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.
- monitoring Oct 20, 2025, 07:53 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Oct 20, 2025, 08:27 PM UTC
This incident has been resolved.
Your product runs on more than Lightspeed
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services