- Detected by Pingoru
- Oct 06, 2026, 03:35 PM UTC
- Resolved
- Oct 06, 2026, 04:14 PM UTC
- Duration
- 39m
Affected: Payments
Timeline · 4 updates
-
investigating Oct 06, 2026, 03:35 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
-
identified Oct 06, 2026, 03:53 PM UTC
We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
-
monitoring Oct 06, 2026, 03:59 PM UTC
We have implemented a fix and will continue to monitor the situation.
-
resolved Oct 06, 2026, 04:14 PM UTC
The third-party partner has resolved the issue. Transactions are now being processed normally.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2026, 07:02 PM UTC
- Resolved
- Oct 02, 2026, 06:31 PM UTC
- Duration
- 23h 28m
Affected: Back Office - Reporting
Timeline · 3 updates
-
monitoring Oct 01, 2026, 07:02 PM UTC
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
-
monitoring Oct 01, 2026, 07:07 PM UTC
We are continuing to monitor for any further issues.
-
resolved Oct 02, 2026, 06:31 PM UTC
The issue has been resolved. Reporting for October 1 is now complete and up to date. Backoffice reports and the FinancialAPI v1 and v2 now show all October 1 sales and any delayed scheduled report emails have been delivered. October 1 report totals can be used for reconciliation as normal. If you still see a difference, please contact Support with the report name, location and date.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2026, 09:20 AM UTC
- Resolved
- Oct 01, 2026, 06:38 PM UTC
- Duration
- 9h 18m
Affected: Back Office - ReportingAPI (incl. Online Orders)Order AnywhereLightspeed PaymentsReservations
Timeline · 6 updates
-
identified Oct 01, 2026, 09:20 AM UTC
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
-
monitoring Oct 01, 2026, 12:36 PM UTC
A fix has been implemented and we are monitoring the results.
-
monitoring Oct 01, 2026, 01:43 PM UTC
We are continuing to monitor for any further issues.
-
monitoring Oct 01, 2026, 02:43 PM UTC
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable. Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again. In-store terminal payments continue to work as normal.
-
monitoring Oct 01, 2026, 03:40 PM UTC
The following features are impacted by the incident: - Online Orders - LS Reservations & Reservation Integrations - PMS Integrations (in general) - Stale Data in Back Office Reports - Pay at Table 2.0 beta - Payment Refunds - Preauthorized/tip-adjustment payment captures
-
resolved Oct 01, 2026, 06:38 PM UTC
This issue is now resolved.
Read the full incident report →
Critical September 29, 2026 - Detected by Pingoru
- Sep 29, 2026, 01:57 AM UTC
- Resolved
- Sep 29, 2026, 03:28 AM UTC
- Duration
- 1h 30m
Affected: Retail POS for iPadOS
Timeline · 4 updates
-
identified Sep 29, 2026, 01:57 AM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Sep 29, 2026, 02:57 AM UTC
A fix has been implemented and we are monitoring the results.
-
monitoring Sep 29, 2026, 02:58 AM UTC
We are continuing to monitor for any further issues.
-
resolved Sep 29, 2026, 03:28 AM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2026, 07:01 PM UTC
- Resolved
- Sep 25, 2026, 07:08 PM UTC
- Duration
- 7m
Affected: Inventory
Timeline · 2 updates
-
investigating Sep 25, 2026, 07:01 PM UTC
We are investigating an issue affecting some X-Series customers who are unable to select product variants when creating purchase orders or transfers. The variant selector is not rendering as expected. We are continuing to monitor the service
-
resolved Sep 25, 2026, 07:08 PM UTC
A fix has been applied. You need to refresh the Inventory > Purchase Orders page and the variant selector will render as intended.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2026, 03:45 PM UTC
- Resolved
- Sep 25, 2026, 04:20 PM UTC
- Duration
- 35m
Affected: Lightspeed Payments
Timeline · 4 updates
-
investigating Sep 25, 2026, 03:45 PM UTC
Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.
-
investigating Sep 25, 2026, 03:46 PM UTC
We are continuing to investigate this issue.
-
monitoring Sep 25, 2026, 03:59 PM UTC
Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.
-
resolved Sep 25, 2026, 04:20 PM UTC
This incident has been resolved
Read the full incident report →
Notice September 25, 2026 - Detected by Pingoru
- Sep 25, 2026, 01:42 PM UTC
- Resolved
- Sep 25, 2026, 03:07 PM UTC
- Duration
- 1h 25m
Affected: The Brand PlatformThe Retail / Assortment tool
Timeline · 5 updates
-
identified Sep 25, 2026, 01:42 PM UTC
We are aware of an ongoing issue utilizing NuORDER Brand portals at this time. Our Engineering team is actively working to resolve the problem as quickly as possible. This page will be updated as soon as service is restored, we apologize for the inconvenience.
-
identified Sep 25, 2026, 02:07 PM UTC
Our Engineering team has identified the issue affecting the NuORDER Brand platform and service is currently being restored. Some users may still be impacted as this process in ongoing.
-
monitoring Sep 25, 2026, 02:37 PM UTC
Service has been fully restored and our Engineering team continues to monitor platform health to immediately respond in the event of any further performance degradation
-
monitoring Sep 25, 2026, 02:44 PM UTC
We are continuing to monitor for any further issues.
-
resolved Sep 25, 2026, 03:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2026, 03:47 PM UTC
- Resolved
- Sep 23, 2026, 04:00 PM UTC
- Duration
- 13m
Affected: The Brand Platform
Timeline · 2 updates
-
investigating Sep 23, 2026, 03:47 PM UTC
We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime
-
resolved Sep 23, 2026, 04:00 PM UTC
Our Engineering team has identified and resolved a recent issue impacting performance of the brand platform for some users. The site is performing as expected once again and we will continue to monitor for any future degradation.
Read the full incident report →
Notice September 14, 2026 - Detected by Pingoru
- Sep 14, 2026, 04:24 PM UTC
- Resolved
- Sep 15, 2026, 08:15 PM UTC
- Duration
- 1d 3h
Affected: Phone Support
Timeline · 3 updates
-
investigating Sep 14, 2026, 04:24 PM UTC
We are currently receiving reports of degraded service on our French K-series support line for French callers. Our team is currently investigating this. Our French support service is temporarily available at the following number: +33187652207
-
monitoring Sep 15, 2026, 03:02 PM UTC
Services are gradually being restored on the French K-series support lines. Our team is monitoring further.
-
resolved Sep 15, 2026, 08:15 PM UTC
Services are now fully restored on the French K-series support lines.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2026, 08:15 AM UTC
- Resolved
- Sep 10, 2026, 08:15 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Sep 10, 2026, 09:34 PM UTC
Completed / Resolved Between 20:16 UTC and 21:28 UTC, Lightspeed Payments experienced elevated error rates and response delays with Interac payment processing. This was caused by a third-party issue on the Interac network external to our systems. The upstream network issue has since been resolved, and Interac processing is fully operational.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2026, 04:16 AM UTC
- Resolved
- Sep 10, 2026, 04:26 AM UTC
- Duration
- 1d
Affected: Lightspeed Payments
Timeline · 3 updates
-
investigating Sep 09, 2026, 04:16 AM UTC
We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.
-
investigating Sep 09, 2026, 07:03 AM UTC
We are currently investigating the issue.
-
resolved Sep 10, 2026, 04:26 AM UTC
The payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2026, 02:00 PM UTC
- Resolved
- Sep 05, 2026, 02:00 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Sep 07, 2026, 09:01 AM UTC
Some K-Series Cloud merchants may have experienced intermittent issues when processing payments. A configuration update was applied to mitigate the issue, payment processing returned to normal, and the service is being monitored.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 03:22 PM UTC
- Resolved
- Sep 03, 2026, 11:53 PM UTC
- Duration
- 8h 30m
Affected: Setup
Timeline · 3 updates
-
investigating Sep 03, 2026, 03:22 PM UTC
We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
-
investigating Sep 03, 2026, 03:23 PM UTC
We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
-
resolved Sep 03, 2026, 11:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 01:26 AM UTC
- Resolved
- Sep 01, 2026, 01:42 AM UTC
- Duration
- 15m
Affected: API
Timeline · 2 updates
-
investigating Sep 01, 2026, 01:26 AM UTC
Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.
-
resolved Sep 01, 2026, 01:42 AM UTC
Our team have resolved a configuration error and systems should now be functioning as normal.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2026, 04:06 AM UTC
- Resolved
- Aug 27, 2026, 10:36 AM UTC
- Duration
- 6h 30m
Affected: Retail POS
Timeline · 3 updates
-
investigating Aug 27, 2026, 04:06 AM UTC
We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.
-
monitoring Aug 27, 2026, 04:37 AM UTC
We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.
-
resolved Aug 27, 2026, 10:36 AM UTC
The issue has been resolved now
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2026, 01:20 AM UTC
- Resolved
- Sep 28, 2026, 02:10 AM UTC
- Duration
- 40d
Affected: POS
Timeline · 3 updates
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 05:57 AM UTC
- Resolved
- Aug 16, 2026, 11:07 PM UTC
- Duration
- 1d 17h
Affected: Lightspeed Payments
Timeline · 5 updates
-
investigating Aug 15, 2026, 05:48 AM UTC
We are aware of an issue impacting some customers’ ability to process Lightspeed Payments transactions. Card payments may be declined intermittently across both Wi-Fi and hotspot connections. Our team is investigating and will continue to post updates here as they become available.
-
investigating Aug 15, 2026, 05:57 AM UTC
We continue to monitor the Mastercard issue affecting some Lightspeed Payments transactions across Wi-Fi and hotspot connections. Our team is working on this and will provide further updates as more information becomes available.
-
identified Aug 15, 2026, 05:59 AM UTC
We have identified a widespread issue affecting Mastercard payment processing. Some Lightspeed Payments transactions may be declined, regardless of whether the terminal is connected via Wi-Fi or hotspot. We are working with Mastercard and monitoring the situation closely. We’ll provide further updates as they become available.
-
monitoring Aug 15, 2026, 06:29 AM UTC
Mastercard service is now operational, and we are seeing successful Lightspeed Payments transactions again. We are continuing to monitor payment processing across Wi-Fi and hotspot connections before resolving the incident.
-
resolved Aug 16, 2026, 11:07 PM UTC
Mastercard has resolved the issue affecting Mastercard payment processing. No further impact has been observed for Lightspeed Payments, and this incident is now closed.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2026, 07:18 PM UTC
- Resolved
- Aug 07, 2026, 07:30 PM UTC
- Duration
- 11m
Timeline · 1 update
-
investigating Aug 07, 2026, 07:18 PM UTC
One of our servers is having problems since August 7, 06:51 UTC. This causes some of the storefronts to open slowly. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 30 minutes.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2026, 01:59 PM UTC
- Resolved
- Aug 11, 2026, 08:43 PM UTC
- Duration
- 4d 6h
Affected: Retail POS for iPadOS
Timeline · 4 updates
-
investigating Aug 07, 2026, 01:59 PM UTC
We're aware of an issue where retailers using app version 6.22 on iPads with a non-English language setting are unable to open registers. We're actively working on a fix and will provide updates as they become available.
-
identified Aug 07, 2026, 02:07 PM UTC
We've identified the issue preventing registers from opening on app version 6.22 for iPads using a non-English language setting. We're working on a fix and will share updates as they become available.
-
monitoring Aug 10, 2026, 01:38 PM UTC
We have released version 6.22.1 that restores the capability to open the register on iPad.
-
resolved Aug 11, 2026, 08:43 PM UTC
This incident is now resolved, registers can be open again from X-Series iOS client for non-English language.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2026, 09:42 AM UTC
- Resolved
- Aug 07, 2026, 10:21 AM UTC
- Duration
- 39m
Affected: Lightspeed eCom (Europe)
Timeline · 3 updates
-
identified Aug 07, 2026, 09:42 AM UTC
We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
-
monitoring Aug 07, 2026, 09:57 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Aug 07, 2026, 10:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2026, 02:45 AM UTC
- Resolved
- Aug 08, 2026, 07:16 AM UTC
- Duration
- 2d 4h
Affected: Customer ManagementInventoryProducts
Timeline · 4 updates
-
identified Aug 06, 2026, 02:45 AM UTC
We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
-
monitoring Aug 06, 2026, 03:39 AM UTC
We have identified the root cause and now we are working on the recovering. We will post an update once the delay is over. Thank you for your patience.
-
monitoring Aug 06, 2026, 09:51 PM UTC
We are still monitoring this incident, we still have some lag to catch up on, and we will post an update when are fully recovered.
-
resolved Aug 08, 2026, 07:16 AM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 03:34 PM UTC
- Resolved
- Aug 05, 2026, 04:18 PM UTC
- Duration
- 44m
Affected: Retail POS
Timeline · 2 updates
-
investigating Aug 05, 2026, 03:34 PM UTC
We are investigating reports of receipt printers failing to work or not being detected after the latest system update. Some users are encountering a "Bad Request 400" error.
-
monitoring Aug 05, 2026, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2026, 09:01 AM UTC
- Resolved
- Aug 04, 2026, 12:14 PM UTC
- Duration
- 3h 13m
Affected: InventorySales History
Timeline · 4 updates
-
investigating Aug 04, 2026, 09:01 AM UTC
Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team is currently investigating the issue.
-
identified Aug 04, 2026, 09:15 AM UTC
Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team have identified the issue and rolling out a fix.
-
monitoring Aug 04, 2026, 09:26 AM UTC
A fix has been rolled out.
-
resolved Aug 04, 2026, 12:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 05:33 AM UTC
- Resolved
- Jul 29, 2026, 08:14 AM UTC
- Duration
- 2h 40m
Affected: Standard Reporting
Timeline · 3 updates
-
identified Jul 29, 2026, 05:33 AM UTC
Our team are adjusting the work done earlier today to fine tune back office reports performance after users had reported delayed updates. Some users remain impacted by this issue and our team are working to bring this back up to date.
-
monitoring Jul 29, 2026, 06:58 AM UTC
The fix released earlier today has been refined, we will monitor performance.
-
resolved Jul 29, 2026, 08:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 12:55 AM UTC
- Resolved
- Jul 29, 2026, 01:42 AM UTC
- Duration
- 46m
Affected: Back Office
Timeline · 3 updates
-
identified Jul 29, 2026, 12:55 AM UTC
We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data. Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
-
monitoring Jul 29, 2026, 01:26 AM UTC
A fix has been implemented, and we are currently monitoring the results to ensure the issue has been resolved successfully. We appreciate your patience while we continue to verify the stability of the fix. We will provide another update once monitoring has been completed or if we identify any further issues.
-
resolved Jul 29, 2026, 01:42 AM UTC
The issue affecting Back Office Dashboard reports not updating has now been resolved. Our team has verified that the fix has been successfully implemented, and dashboard data is updating as expected.
Read the full incident report →
