Lightspeed incident

Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX payments

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on September 9, 2026 affecting Lightspeed Payments, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 04:16 AM UTC
Resolved
Sep 10, 2026, 04:26 AM UTC
Duration
1d
Detected by Pingoru
Sep 09, 2026, 04:16 AM UTC

Affected components

Lightspeed Payments

Update timeline

  1. investigating Sep 09, 2026, 04:16 AM UTC

    We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.

  2. investigating Sep 09, 2026, 07:03 AM UTC

    We are currently investigating the issue.

  3. resolved Sep 10, 2026, 04:26 AM UTC

    The payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.