Is Lightspeed down?
Last checked 8m ago2 active incidents: Degraded service - French support line, Lightspeed Restaurant (O-Series): Some older network printe…
Lightspeed is reporting degraded performance right now (last checked 8m ago). Services are up but slower or partially failing.
Real-time Lightspeed status, recent outages, and incident history — pulled directly from Lightspeed's official status page at https://status.lightspeedhq.com every 5 minutes. Pingoru tracks 87 Lightspeed services and has captured 68 incidents in the last 90 days (98.95% uptime). Get email, Slack, Discord, or webhook alerts the moment Lightspeed reports a new incident — free for 5 monitors, no credit card.
Active incidents 2
- Phone Support
Timeline · 1 update
- investigating · Sep 14, 2026, 04:24 PM UTC
We are currently receiving reports of degraded service on our French K-series support line for French callers. Our team is currently investigating this. Our French support service is temporarily available at the following number: +33187652207
Latest: We are currently receiving reports of degraded service on our French K-series support line for French callers. Our team is currently investigating this. Our French support service …
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- POS
Timeline · 2 updates
- investigating · Aug 19, 2026, 01:20 AM UTC
We are aware that a small number of venues have reported a network receipt or kitchen printer no longer printing after the Lightspeed Restaurant iOS POS app updated to version 3.16.0. What we know so far - It affects certain older Epson network printers. Other printers at the same venue continue to print normally. - Taking orders and processing payments are not affected, and no sales data is lost. - We have confirmed a way to restore printing at affected venues without any changes to your printer setup. What we are doing We are contacting venues we believe may be affected. Support can restore printing for any venue experiencing this, and our engineering team is investigating the underlying cause. If a printer at your venue has stopped printing Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore. You can check your app version in the iPad's Settings, under Restaurant.
- investigating · Aug 19, 2026, 03:32 AM UTC
We are continuing to investigate this issue.
Latest: We are continuing to investigate this issue.
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Recent outages & incidents
Past 90 days-
Timeline · 1 update
- resolved · Sep 10, 2026, 09:34 PM UTC
Completed / Resolved Between 20:16 UTC and 21:28 UTC, Lightspeed Payments experienced elevated error rates and response delays with Interac payment processing. This was caused by a third-party issue on the Interac network external to our systems. The upstream network issue has since been resolved, and Interac processing is fully operational.
Latest: Completed / Resolved Between 20:16 UTC and 21:28 UTC, Lightspeed Payments experienced elevated error rates and response delays with Interac payment processing. This was caused by a…
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- Lightspeed Payments
Timeline · 3 updates
- investigating · Sep 09, 2026, 04:16 AM UTC
We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.
- investigating · Sep 09, 2026, 07:03 AM UTC
We are currently investigating the issue.
- resolved · Sep 10, 2026, 04:26 AM UTC
The payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.
Latest: The payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.
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Timeline · 1 update
- resolved · Sep 07, 2026, 09:01 AM UTC
Some K-Series Cloud merchants may have experienced intermittent issues when processing payments. A configuration update was applied to mitigate the issue, payment processing returned to normal, and the service is being monitored.
Latest: Some K-Series Cloud merchants may have experienced intermittent issues when processing payments. A configuration update was applied to mitigate the issue, payment processing return…
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- Setup
Timeline · 3 updates
- investigating · Sep 03, 2026, 03:22 PM UTC
We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
- investigating · Sep 03, 2026, 03:23 PM UTC
We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
- resolved · Sep 03, 2026, 11:53 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- API
Timeline · 2 updates
- investigating · Sep 01, 2026, 01:26 AM UTC
Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.
- resolved · Sep 01, 2026, 01:42 AM UTC
Our team have resolved a configuration error and systems should now be functioning as normal.
Latest: Our team have resolved a configuration error and systems should now be functioning as normal.
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See the full Lightspeed outage history
35 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Lightspeed outage history →Or sign up free to get alerts when Lightspeed breaks · 10 free monitors · No credit card
- Started Sep 14, 2026, 04:24 PM UTC · ● 7h 2m
- Started Sep 10, 2026, 08:15 AM UTC · Resolved Sep 10, 2026, 08:15 AM UTC · —
- Started Sep 09, 2026, 04:16 AM UTC · Resolved Sep 10, 2026, 04:26 AM UTC · 1d
- Started Sep 07, 2026, 09:01 AM UTC · Resolved Sep 05, 2026, 02:00 PM UTC · —
- Started Sep 03, 2026, 03:22 PM UTC · Resolved Sep 03, 2026, 11:53 PM UTC · 8h 30m
- Started Sep 01, 2026, 01:26 AM UTC · Resolved Sep 01, 2026, 01:42 AM UTC · 15m
- Started Aug 27, 2026, 04:06 AM UTC · Resolved Aug 27, 2026, 10:36 AM UTC · 6h 30m
- Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0 OngoingStarted Aug 19, 2026, 01:20 AM UTC · ● 26d 22h