Resolved after 23 hours 28 minutes, affecting Back Office - Reporting, on October 1, 2026.
The issue has been resolved. Reporting for October 1 is now complete and up to date. Backoffice reports and the FinancialAPI v1 and v2 now show all October 1 sales and any delayed scheduled report emails have been delivered. October 1 report totals can be used for reconciliation as normal. If you still see a difference, please contact Support with the report name, location and date.
Affected components
Update timeline
- monitoring Oct 01, 2026, 07:02 PM UTC
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
- monitoring Oct 01, 2026, 07:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 02, 2026, 06:31 PM UTC
The issue has been resolved. Reporting for October 1 is now complete and up to date. Backoffice reports and the FinancialAPI v1 and v2 now show all October 1 sales and any delayed scheduled report emails have been delivered. October 1 report totals can be used for reconciliation as normal. If you still see a difference, please contact Support with the report name, location and date.
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