Lightspeed incident
App version 6.22.0 on iPads with a non-English language setting are unable to open registers.
Resolved after 4 days 6 hours, affecting Retail POS for iPadOS, on August 7, 2026.
This incident is now resolved, registers can be open again from X-Series iOS client for non-English language.
Affected components
Update timeline
- investigating Aug 07, 2026, 01:59 PM UTC
We're aware of an issue where retailers using app version 6.22 on iPads with a non-English language setting are unable to open registers. We're actively working on a fix and will provide updates as they become available.
- identified Aug 07, 2026, 02:07 PM UTC
We've identified the issue preventing registers from opening on app version 6.22 for iPads using a non-English language setting. We're working on a fix and will share updates as they become available.
- monitoring Aug 10, 2026, 01:38 PM UTC
We have released version 6.22.1 that restores the capability to open the register on iPad.
- resolved Aug 11, 2026, 08:43 PM UTC
This incident is now resolved, registers can be open again from X-Series iOS client for non-English language.
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