Lightspeed incident

LS Pay Payment processing degraded for R-series, C-series and few L-series

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on October 16, 2026 affecting Lightspeed eCom (Europe) and Lightspeed eCom (North America & Australia) and 1 more component, lasting 3d 15h. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 03:44 PM UTC
Resolved
Oct 20, 2026, 07:12 AM UTC
Duration
3d 15h
Detected by Pingoru
Oct 16, 2026, 03:44 PM UTC

Affected components

Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)PaymentsLightspeed PaymentsIntegrated PaymentsLightspeed Payments

Update timeline

  1. investigating Oct 16, 2026, 03:44 PM UTC

    Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.

  2. monitoring Oct 16, 2026, 04:04 PM UTC

    A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.

  3. resolved Oct 20, 2026, 07:12 AM UTC

    The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.