Lightspeed incident
Hospitality Netherlands - October 10th Settlement delay
Resolved after 3 hours 44 minutes, affecting Lightspeed Payments and Lightspeed Payments, on October 13, 2025.
We can confirm that as of 17:00 CEST on October 13, 2025, the issue resulting in a partial payout delay for Rabobank bank users has been resolved. All affected payouts have now been processed. Impacted Rabobank users will receive their funds as soon as possible.
Affected components
Update timeline
- identified Oct 13, 2025, 11:42 AM UTC
Hi there, We have detected a payout delay for some users of Lightspeed Payments in the Netherlands using Rabobank as their primary bank. Settlements sent on Friday may be delayed. We have contacted our banking partners to investigate and resolve this issue. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this time.
- identified Oct 13, 2025, 02:48 PM UTC
Further investigation has revealed that the delay has been caused by a technical issue with the beneficiary bank, Rabobank. We remain actively engaged with Rabobank to explore all options to expedite payout processing.
- resolved Oct 13, 2025, 03:27 PM UTC
We can confirm that as of 17:00 CEST on October 13, 2025, the issue resulting in a partial payout delay for Rabobank bank users has been resolved. All affected payouts have now been processed. Impacted Rabobank users will receive their funds as soon as possible.
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