Infobip Outage History
Infobip is up right nowPingoru has recorded 129 incidents for Infobip: 129 in the last 12 months and 44 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 9 of 720 (1%) |
| May 2026 | 7 | 41 of 744 (5%) |
| June 2026 | 13 | 47 of 720 (7%) |
| July 2026 | 11 | 9 of 744 (1%) |
| August 2026 | 17 | 12 of 744 (2%) |
| September 2026 | 13 | 10 of 720 (1%) |
| October 2026 | 13 | 25 of 570 (4%) |
Incidents, newest first
Minor October 23, 2026 Global (Europe)- Conversations Slowness and Errors 53m Global (Europe)
Started Oct 23, 2026, 04:14 PM UTC· resolved Oct 23, 2026, 05:07 PM UTC
- investigating Oct 23, 2026, 04:14 PM UTC
Hello, This is to inform you we are currently investigating an issue causing slowness and errors with All Work In conversations. We'll Keep you posted.
- resolved Oct 23, 2026, 05:07 PM UTC
A noted Issue with connections through Cloudfare has caused slowness and issues on Conversations through our Global (Europe) DC. Our internal teams working on the issue have confirmed this has since then been stabilized. Start time (UTC): 23-10-2026 16:04 End time (UTC): 23-10-2026 16:50 Impact: Conversations All Work Module showed Delays and Issues on Access.
Major October 23, 2026 United States - Moments service degradation 5m United States, United States
Started Oct 23, 2026, 09:50 AM UTC· resolved Oct 23, 2026, 09:56 AM UTC
- investigating Oct 23, 2026, 09:50 AM UTC
We are currently experiencing issues affecting the Moments service over the United States data center. You may observe Flow processing delays and issues with launching new Flows. The issue is currently being investigated and more information will follow in the next update.
- resolved Oct 23, 2026, 09:56 AM UTC
The issue has been successfully resolved and the service is once again operational. During the below timeframe you may have observed processing delays for Flow events or traffic processed within Flows, and issues when attempting to launch new Flows. Start (UTC): 23 October 2026 09:32 End (UTC): 23 October 2026 09:45 Impact: Moments service processing issues
Major October 23, 2026 United States - SMPP service degradation 21m United States
Started Oct 23, 2026, 08:51 AM UTC· resolved Oct 23, 2026, 09:12 AM UTC
- investigating Oct 23, 2026, 08:51 AM UTC
We are currently experiencing issues with the SMPP service over the United States data center. We are observing issues with establishing new binds, while existing binds continue functioning as expected. The issue is currently being investigated and more information will follow in the next update.
- resolved Oct 23, 2026, 09:12 AM UTC
The issue has been successfully resolved and the SMPP service is once again fully operational. During the specified timeframe, customers connecting to United States SMPP endpoints may have observed issues when attempting to establish new binds. Start (UTC): 23 October 2026 07:44 End (UTC): 23 October 2026 09:02 Impact: SMPP service degradation
Minor October 22, 2026 Multiple Locations - Customer Portal Login Service Degradation 1h 16m Global (Europe), Great Britain, Indonesia, Saudi Arabia and 2 more
Started Oct 22, 2026, 08:50 AM UTC· resolved Oct 22, 2026, 10:07 AM UTC
- investigating Oct 22, 2026, 08:51 AM UTC
We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.
- identified Oct 22, 2026, 09:20 AM UTC
Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia. Root cause of the issue was identified and team is actively working on a fix implementation.
- identified Oct 22, 2026, 10:00 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 22, 2026, 10:07 AM UTC
The issue has been successfully resolved and the Customer Portal login service is once again fully operational. Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login
Major October 20, 2026 Vietnam - General service degradation 17h 49m Vietnam, Vietnam, Vietnam, Vietnam
Started Oct 20, 2026, 12:52 PM UTC· resolved Oct 21, 2026, 06:42 AM UTC
- identified Oct 20, 2026, 12:52 PM UTC
We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses. The issue has been identified and we are working towards a resolution. We will keep you posted with further updates
- identified Oct 20, 2026, 01:48 PM UTC
We are continuing to work on a fix for this issue, further updates will follow.
- identified Oct 20, 2026, 07:54 PM UTC
We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.
- identified Oct 21, 2026, 03:02 AM UTC
We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.
- resolved Oct 21, 2026, 06:42 AM UTC
The issue has been successfully resolved and the service is once again operational. You might have experience delays in processing of the traffic. Some requests might have gotten 500 status. Start (UTC): 20 October 2026 12:02 End (UTC): 21 October 2026 05:42 Impact: Delays traffic processing, some requests reverted 500 status
Minor October 20, 2026 United States - Multiple Service Degradation 16m United States
Started Oct 20, 2026, 03:52 AM UTC· resolved Oct 20, 2026, 04:09 AM UTC
- investigating Oct 20, 2026, 03:52 AM UTC
We are currently experiencing a degradation of the MO service in our United States data center. You may observe delays in the processing and delivery of incoming SMS messages. Our dedicated engineering team is investigating the issue. We will keep you posted with further updates.
- resolved Oct 20, 2026, 04:09 AM UTC
The issue has been successfully resolved, and the service is once again fully operational. Start time (UTC): 20-10-2026 02:41 End time (UTC): 20-10-2026 03:53 Impact: The incident caused delays in inbound message processing.
Major October 19, 2026 Smpp System down For Accounts Located In The Us Infrastructure. 1h 38m United States, United States
Started Oct 19, 2026, 11:02 PM UTC· resolved Oct 20, 2026, 12:40 AM UTC
- investigating Oct 19, 2026, 11:02 PM UTC
Hello, We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US. As a result, some SMS traffic is being affected. Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible. Start (UTC): End (UTC): Impact: Message submission and processing failures
- investigating Oct 20, 2026, 12:13 AM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2026, 12:40 AM UTC
The incident has been resolved. Start time (UTC): 19-10-2026 19:00 End time (UTC): 20-10-2026 00:31 Impact: Message submission and processing failures
Major October 19, 2026 EU Region-locked - Multiple Service Degradation – EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked and 2 more
Started Oct 19, 2026, 08:52 AM UTC· resolved Oct 19, 2026, 08:52 AM UTC
- resolved Oct 19, 2026, 08:52 AM UTC
We experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or delayed message processing across those services. Start (UTC): 19 October 2026 08:13 End (UTC): 19 October 2026 08:17 Impact: Message submission and processing failures
Notice October 16, 2026 Colombia - Voice Service Distruption – Colombia
Started Oct 16, 2026, 07:43 AM UTC· resolved Oct 16, 2026, 07:43 AM UTC
- resolved Oct 16, 2026, 07:43 AM UTC
We experienced a service disruption affecting Voice services in Colombia which caused voice calls to fail. Start (UTC): 16-10-2026 05:02 End (UTC): 16-10-2026 05:09 Impact: During this period, you may have experienced unsuccessful call attempts.
Minor October 8, 2026 India - Degradation of Conversations Services 34m India
Started Oct 08, 2026, 06:28 AM UTC· resolved Oct 08, 2026, 07:03 AM UTC
- investigating Oct 08, 2026, 06:28 AM UTC
We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
- resolved Oct 08, 2026, 07:03 AM UTC
The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in Conversations services, which may have caused server error upon opening of Conversations. Start (UTC): 08 October 2026 06:01 End (UTC): 08 October 2026 06:40
Minor October 7, 2026 Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services 1h 24m Global (Europe), Global (Europe), Global (Europe), Brazil and 63 more
Started Oct 07, 2026, 07:28 AM UTC· resolved Oct 07, 2026, 08:53 AM UTC
- investigating Oct 07, 2026, 07:28 AM UTC
We are currently experiencing performance issues affecting the processing of traffic related to Answers, Conversations, and Moments. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
- investigating Oct 07, 2026, 07:52 AM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2026, 08:20 AM UTC
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
- resolved Oct 07, 2026, 08:53 AM UTC
The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays in traffic processing or unresponsiveness. Start (UTC): 07 October 2026 07:15 End (UTC): 07 October 2026 08:35 Impact: %short impact description%
Minor October 3, 2026 Saudi Arabia - Customer Portal Services Degradation 23m Saudi Arabia, Saudi Arabia
Started Oct 03, 2026, 01:16 PM UTC· resolved Oct 03, 2026, 01:39 PM UTC
- investigating Oct 03, 2026, 01:16 PM UTC
We are investigating an issue at our Saudi Arabia data center that is impacting portal login and activity. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.
- resolved Oct 03, 2026, 01:39 PM UTC
The connectivity issue affecting our Saudi Arabia Data Center has been resolved. Start (UTC): 03 October 2026 12:43 End (UTC): 03 October 2026 13:15 Issues with Customer Service Portal and traffic has been resolved We apologize for any inconvenience caused.
Minor October 1, 2026 Multiple Locations - Portal Payments Service Degradation – Global (Europe), EU Region-locked, Great Britain, India and 8 more
Started Oct 01, 2026, 12:14 PM UTC· resolved Oct 01, 2026, 12:14 PM UTC
- resolved Oct 01, 2026, 12:14 PM UTC
We experienced a service degradation affecting Online Payments through Portal on multiple locations. During the incident timeframe, you may have observed issues with processing payments via our Customer Portal. Start (UTC): 01 October 2026 11:21 End (UTC): 01 October 2026 11:48 Impact: issues with performing Payments over Customer Portal
Critical September 25, 2026 Multiple Locations - Multiple services degradation 12m Global (Europe), Global (Europe), Global (Europe), Global (Europe) and 26 more
Started Sep 25, 2026, 12:56 PM UTC· resolved Sep 25, 2026, 01:09 PM UTC
- investigating Sep 25, 2026, 12:56 PM UTC
We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others. Our designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.
- resolved Sep 25, 2026, 01:09 PM UTC
This is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or difficulties when attempting to log in to the Portal. The issue occurred on multiple locations including Global (Europe), EU Region-locked, Pakistan, India, Saudi Arabia. Start time (UTC): 25-09-2026 12:47 End time (UTC): 25-09-2026 13:06 Impact: Processing issues across multiple services and locations.
Minor September 19, 2026 India - WhatsApp Template Service Degradation 20m India
Started Sep 19, 2026, 01:51 PM UTC· resolved Sep 19, 2026, 02:12 PM UTC
- investigating Sep 19, 2026, 01:51 PM UTC
We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.
- resolved Sep 19, 2026, 02:12 PM UTC
The issue has been successfully resolved, and the service is once again operational. Start (UTC): 19 September 2026 00:10 End (UTC): 19 September 2026 14:07 Impact: degraded performance when creating and previewing WhatsApp templates
Critical September 17, 2026 Pakistan - Portal login degradation and Customer Portal service intermittent 2h 24m Pakistan, Pakistan
Started Sep 17, 2026, 03:31 PM UTC· resolved Sep 17, 2026, 05:55 PM UTC
- investigating Sep 17, 2026, 03:31 PM UTC
We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.
- monitoring Sep 17, 2026, 05:18 PM UTC
We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints. More information to follow in the next update.
- resolved Sep 17, 2026, 05:55 PM UTC
The connectivity issue affecting our Pakistan Data Center has been resolved. Start (UTC): 17 September 2026 15:12 End (UTC): 17 September 2026 17:18 Service to portal-pk2.infobip.com and related endpoints has returned to normal. We apologize for any inconvenience caused.
Major September 15, 2026 Multiple Locations - Customer Portal service degradation 26m EU Region-locked, EU Region-locked
Started Sep 15, 2026, 01:18 PM UTC· resolved Sep 15, 2026, 01:45 PM UTC
- investigating Sep 15, 2026, 01:18 PM UTC
We are currently experiencing issues with Customer Portal. Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service. Our team is working on resolving the issue.
- resolved Sep 15, 2026, 01:45 PM UTC
The incident has been resolved. Start (UTC): 15 September 2026 11:05 End (UTC): 15 September 2026 13:36 Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.
Minor September 11, 2026 Saudi Arabia - Conversations service degradation – Saudi Arabia
Started Sep 11, 2026, 10:50 AM UTC· resolved Sep 11, 2026, 10:50 AM UTC
- resolved Sep 11, 2026, 10:50 AM UTC
We had experienced a general service degradation affecting Conversations services in the Saudi Arabia data center. The incident affected several Conversations-related features, including SLA updates, workflows, auto-assignment, filters, and search. Customers may have experienced delays or degraded behavior in these areas during the incident window. Start (UTC): 11 September 2026 09:45 End (UTC): 11 September 2026 09:54 Impact: During the incident window, customers may have experienced delays or degraded behavior in Conversations-related features Our team has resolved the issue, and our services are now fully operational.
Critical September 10, 2026 United Arab Emirates - WhatsApp traffic degradation 1h 49m United Arab Emirates
Started Sep 10, 2026, 10:26 AM UTC· resolved Sep 10, 2026, 12:15 PM UTC
- investigating Sep 10, 2026, 10:26 AM UTC
We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.
- investigating Sep 10, 2026, 11:00 AM UTC
WhatsApp traffic processed in the United Arab Emirates may experience rejections. We are continuing to investigate the issue, more details will follow.
- identified Sep 10, 2026, 12:01 PM UTC
The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.
- resolved Sep 10, 2026, 12:15 PM UTC
The issue has been successfully resolved and the service is once again operational. During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK) Start (UTC): 10 September 08:46 End (UTC): 10 September 11:56 Impact: WhatsApp traffic processing
Minor September 9, 2026 Global (Europe) - WhatsApp Template creation issues – Global (Europe)
Started Sep 09, 2026, 05:29 AM UTC· resolved Sep 09, 2026, 05:29 AM UTC
- resolved Sep 09, 2026, 05:29 AM UTC
We experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) location, which caused failures on the processing of this service. Start (UTC): 08 September 06:23 End (UTC): 08 September 17:39 Impact: During this period, you may have experienced failures when attempting to create new WhatsApp Template.
Major September 8, 2026 Multiple Locations - Customer Portal login degradation 21m Global (Europe), EU Region-locked, Great Britain, India and 4 more
Started Sep 08, 2026, 12:43 PM UTC· resolved Sep 08, 2026, 01:04 PM UTC
- investigating Sep 08, 2026, 12:43 PM UTC
We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step. Our teams are currently investigating the issue, and further updates will follow
- resolved Sep 08, 2026, 01:04 PM UTC
The incident has been resolved. Start: 08.09.2026 08:25 UTC End: 08.09.2026 12:42 UTC Impact: Users with 2FA (Two-Factor Authentication) enabled could experience login issues.
Major September 8, 2026 Global (Europe)- WhatsApp Template creation incident –
Started Sep 08, 2026, 09:30 AM UTC· resolved Sep 08, 2026, 09:30 AM UTC
- resolved Sep 08, 2026, 06:16 PM UTC
We experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) data center, which caused failures on the processing of this service. Start (UTC): 9-8-2026 6:23 End (UTC): 9-8-2026 17:39 Impact: During this period, you may had experience failures in the the processing of WhatsApp Template Creation services. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Major September 4, 2026 Multiple Locations–Email Service Degradation 2h 30m Global (Europe), United States
Started Sep 04, 2026, 03:58 PM UTC· resolved Sep 04, 2026, 06:29 PM UTC
- investigating Sep 04, 2026, 03:58 PM UTC
We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
- investigating Sep 04, 2026, 04:00 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2026, 04:40 PM UTC
We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
- monitoring Sep 04, 2026, 05:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 06:29 PM UTC
This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service may have observed processing issues and delivery delays and errors. Start (UTC): 04 September 2026 14:57 End (UTC): 04 September 2026 18:20 Impact: Delivery delay and processing issues of the email traffic.
Minor September 4, 2026 Multiple Locations - Email service degradation 1h 52m EU Region-locked, Global (Europe), India, Indonesia and 4 more
Started Sep 04, 2026, 11:14 AM UTC· resolved Sep 04, 2026, 01:07 PM UTC
- investigating Sep 04, 2026, 11:14 AM UTC
We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery. Please note that our designated engineering team is investigating, and we will update you as soon as we obtain more information.
- investigating Sep 04, 2026, 11:47 AM UTC
We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.
- investigating Sep 04, 2026, 12:43 PM UTC
We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.
- resolved Sep 04, 2026, 01:07 PM UTC
This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service across multiple locations may have observed processing issues and delivery delays. Start (UTC): 04 September 2026 07:40 End (UTC): 04 September 2026 12:35 Impact: Delivery delay and processing issues of the email traffic.
Notice September 2, 2026 Global (Europe) - Customer Portal Degradation for Self-Service accounts – Global (Europe)
Started Sep 02, 2026, 08:16 AM UTC· resolved Sep 02, 2026, 08:16 AM UTC
- resolved Sep 02, 2026, 08:16 AM UTC
We had experienced a service degradation affecting Customer Portal for Self-Service accounts. Users may have noticed difficulties accessing and using Customer Portal. Start (UTC): 26 August 2026 09:25 End (UTC): 01 September 2026 14:00 Impact: newly created Self-Service accounts could not access Customer Portal