Infobip incident
Pakistan - Portal login degradation and Customer Portal service intermittent
Resolved after 2 hours 24 minutes, affecting Pakistan and Pakistan, on September 17, 2026.
The connectivity issue affecting our Pakistan Data Center has been resolved. Start (UTC): 17 September 2026 15:12 End (UTC): 17 September 2026 17:18 Service to portal-pk2.infobip.com and related endpoints has returned to normal. We apologize for any inconvenience caused.
Affected components
Update timeline
- investigating Sep 17, 2026, 03:31 PM UTC
We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.
- monitoring Sep 17, 2026, 05:18 PM UTC
We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints. More information to follow in the next update.
- resolved Sep 17, 2026, 05:55 PM UTC
The connectivity issue affecting our Pakistan Data Center has been resolved. Start (UTC): 17 September 2026 15:12 End (UTC): 17 September 2026 17:18 Service to portal-pk2.infobip.com and related endpoints has returned to normal. We apologize for any inconvenience caused.
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