Is Infobip down?

We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.

We are continuing to investigate this issue.

The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Email and SMS products have returned to normal, and service performance has recovered. Start time (UTC): 31 October 2026 02:34 End time (UTC): 31 October 2026 04:00

We are currently experiencing issues with the Zalo service over the Global (Europe) data center. Clients may experience delays in inbound message processing. More information will follow in the next update.

The issue has been successfully resolved and the service is once again operational. During the below timeframe, you may have experienced processing delays for inbound Zalo traffic. Start (UTC): 29 October 2026 06:10 End (UTC): 29 October 2026 15:02 Impact: Zalo inbound message processing delay

We’re currently experiencing a degradation affecting multiple services in our Vietnam data center. You may notice issues in traffic processing or requests reverting 5xx responses. Our engineering teams are investigating and working to resolve the issue. We’ll keep you updated as more information becomes available.

The incident affecting SMS and Zalo traffic has been resolved. During the incident, you may have experienced traffic processing issues. Start time (UTC): 29 October 2026, 01:00 End time (UTC): 29 October 2026, 01:48 Impact: Traffic processing issues, and requests returned 5xx errors.

We are currently experiencing an issue affecting the Messages API endpoint. Clients may experience errors when attempting to send requests through the Messages API endpoint. As a result, message submission via this endpoint may be impacted. Our engineers are actively investigating the issue and working to identify the root cause.

This is to inform you that the degradation affecting the Messages API service has been resolved. We're no longer observing errors when processing requests through the Messages API endpoint. Customers may have experienced HTTP 500 errors while submitting requests, which could have impacted message submission. Start (UTC): 28 October 2026 16:30 End (UTC): 28 October 2026 17:08 Impact: HTTP 500 errors and message submission issues affecting traffic sent through the Messages API endpoint.

Hello, This is to inform you we are currently investigating an issue causing slowness and errors with All Work In conversations. We'll Keep you posted.

A noted Issue with connections through Cloudfare has caused slowness and issues on Conversations through our Global (Europe) DC. Our internal teams working on the issue have confirmed this has since then been stabilized. Start time (UTC): 23-10-2026 16:04 End time (UTC): 23-10-2026 16:50 Impact: Conversations All Work Module showed Delays and Issues on Access.