Infobip incident
Multiple Locations - WhatsApp Traffic Processing Degradation
Resolved after 1 day 5 hours, affecting Global (Europe) and India, on June 18, 2026.
The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 June 2026 07:29 End (UTC): 19 June 2026 11:37 Impact: You might have experienced delays in processing of WhatsApp traffic
Affected components
Update timeline
- investigating Jun 18, 2026, 07:45 AM UTC
We are currently encountering delays in processing of WhatsApp traffic. Our dedicated team is already checking this and more updates will follow.
- investigating Jun 18, 2026, 07:45 AM UTC
We are continuing to investigate this issue.
- investigating Jun 18, 2026, 08:10 AM UTC
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
- identified Jun 18, 2026, 08:39 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 18, 2026, 09:37 AM UTC
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
- monitoring Jun 18, 2026, 12:21 PM UTC
Our dedicated team has deployed a fix and is currently monitoring the situation.
- monitoring Jun 18, 2026, 02:38 PM UTC
Our dedicated team has deployed a fix and remains actively engaged in monitoring the situation.
- monitoring Jun 18, 2026, 07:53 PM UTC
The delays and processing issues appear to have been resolved. Our teams are continuing to monitor the situation to ensure it is fully resolved.
- monitoring Jun 19, 2026, 12:38 AM UTC
Our team is continuing to monitor the situation to confirm it is completely resolved.
- monitoring Jun 19, 2026, 04:55 AM UTC
Our team is actively monitoring the situation to ensure that the issue has been completely resolved and does not reoccur.
- monitoring Jun 19, 2026, 10:26 AM UTC
Our teams are continuously monitoring the situation to ensure it is fully resolved.
- resolved Jun 19, 2026, 12:50 PM UTC
The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 June 2026 07:29 End (UTC): 19 June 2026 11:37 Impact: You might have experienced delays in processing of WhatsApp traffic
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