Resolved after 7 minutes, affecting Global (Europe) and Global (Europe), on October 31, 2026.
The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Email and SMS products have returned to normal, and service performance has recovered. Start time (UTC): 31 October 2026 02:34 End time (UTC): 31 October 2026 04:00
Affected components
Update timeline
- investigating Oct 31, 2026, 04:05 AM UTC
We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.
- investigating Oct 31, 2026, 04:07 AM UTC
We are continuing to investigate this issue.
- resolved Oct 31, 2026, 04:13 AM UTC
The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Email and SMS products have returned to normal, and service performance has recovered. Start time (UTC): 31 October 2026 02:34 End time (UTC): 31 October 2026 04:00
Your product runs on more than Infobip
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services