Infobip incident
Multiple Locations - Customer Portal service degradation
Resolved after 26 minutes, affecting EU Region-locked and EU Region-locked, on September 15, 2026.
The incident has been resolved. Start (UTC): 15 September 2026 11:05 End (UTC): 15 September 2026 13:36 Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.
Affected components
Update timeline
- investigating Sep 15, 2026, 01:18 PM UTC
We are currently experiencing issues with Customer Portal. Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service. Our team is working on resolving the issue.
- resolved Sep 15, 2026, 01:45 PM UTC
The incident has been resolved. Start (UTC): 15 September 2026 11:05 End (UTC): 15 September 2026 13:36 Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.
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