HeyGen Outage History
HeyGen is up right nowPingoru has recorded 43 incidents for HeyGen: 42 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 12 of 720 (2%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 3 | 3 of 720 (0%) |
| July 2026 | 3 | 6 of 744 (1%) |
| August 2026 | 3 | 14 of 744 (2%) |
| September 2026 | 3 | 10 of 720 (1%) |
| October 2026 | 2 | 29 of 573 (5%) |
Incidents, newest first
Minor October 10, 2026 incident fixed and monitoring 1d 4h
Started Oct 10, 2026, 12:37 AM UTC· resolved Oct 11, 2026, 04:56 AM UTC
- monitoring Oct 10, 2026, 12:37 AM UTC
Around 4,000 signed-in users received this error, 2,000 of which are not able to sign in at the end of the session. 800 of those 2,000 are returning users, and 1,200 of them are new users.
- resolved Oct 11, 2026, 04:56 AM UTC
incident resolved
Minor October 4, 2026 Video Agent Outage 42m
Started Oct 04, 2026, 10:13 PM UTC· resolved Oct 04, 2026, 10:55 PM UTC
- investigating Oct 04, 2026, 10:13 PM UTC
We are investigating an issue with Video Agent chats not surfacing and loading
- resolved Oct 04, 2026, 10:55 PM UTC
Identified the rootcause and resolved. Video Agent is back.
Minor September 18, 2026 HeyGen Video Workflow Failures 6h 17m https://app.heygen.com
Started Sep 18, 2026, 11:03 PM UTC· resolved Sep 19, 2026, 05:20 AM UTC
- identified Sep 18, 2026, 11:03 PM UTC
We’re investigating an issue affecting some video generation requests. The issue has been identified.
- resolved Sep 19, 2026, 05:20 AM UTC
The incident has been resolved, and the service is now operating normally. Thank you for your patience.
Minor September 16, 2026 Seedance Outage 1m https://app.heygen.com, https://api.heygen.com
Started Sep 16, 2026, 06:55 PM UTC· resolved Sep 16, 2026, 06:57 PM UTC
- monitoring Sep 16, 2026, 06:55 PM UTC
Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
- resolved Sep 16, 2026, 06:57 PM UTC
Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
Minor September 9, 2026 Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions 3h 38m https://api.heygen.com
Started Sep 09, 2026, 07:25 PM UTC· resolved Sep 09, 2026, 11:03 PM UTC
- identified Sep 09, 2026, 07:25 PM UTC
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
- resolved Sep 09, 2026, 11:03 PM UTC
The incident has been resolved.
Minor August 20, 2026 Increase load on our DB causing service degradation 1h 5m
Started Aug 20, 2026, 04:14 AM UTC· resolved Aug 20, 2026, 05:20 AM UTC
- investigating Aug 20, 2026, 04:14 AM UTC
Team is investigating the cause expect slow downs on services.
- resolved Aug 20, 2026, 05:20 AM UTC
The issue has been resolved.
Minor August 17, 2026 Degraded Service 3h 28m https://api.liveavatar.com, https://app.heygen.com, https://api.heygen.com, https://www.liveavatar.com and 1 more
Started Aug 17, 2026, 03:26 PM UTC· resolved Aug 17, 2026, 06:54 PM UTC
- identified Aug 17, 2026, 03:26 PM UTC
Several services across HeyGen + LiveAvatar are degraded.
- resolved Aug 17, 2026, 03:54 PM UTC
We identified the source of the performance errors and resolved them. Services are back to normal.
- monitoring Aug 17, 2026, 04:30 PM UTC
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
- resolved Aug 17, 2026, 06:54 PM UTC
We have resolved the issue. Services are back to normal
Minor August 13, 2026 Elevated video translate latency and failure 9h 36m
Started Aug 13, 2026, 05:36 AM UTC· resolved Aug 13, 2026, 03:13 PM UTC
- investigating Aug 13, 2026, 05:36 AM UTC
We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
- monitoring Aug 13, 2026, 09:51 AM UTC
We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.
- resolved Aug 13, 2026, 03:13 PM UTC
This issue is resolved
Minor July 30, 2026 Slow down/Limited Capabilities 42m
Started Jul 30, 2026, 05:35 PM UTC· resolved Jul 30, 2026, 06:18 PM UTC
- investigating Jul 30, 2026, 05:35 PM UTC
A spike is slowing down multiple services. We are investigating the issue and expect slow performance until it is fixed.
- resolved Jul 30, 2026, 06:18 PM UTC
The problem has been identified and mitigated.
Minor July 24, 2026 Temporary Outages 1h 42m https://api.liveavatar.com, https://app.liveavatar.com
Started Jul 24, 2026, 01:31 AM UTC· resolved Jul 24, 2026, 03:14 AM UTC
- identified Jul 24, 2026, 01:31 AM UTC
Flaky sessions. Investigating and mitigating
- resolved Jul 24, 2026, 03:14 AM UTC
Mitigated issue
Minor July 1, 2026 Service Outage 3h 38m https://api.liveavatar.com, https://app.heygen.com, https://api.heygen.com, https://app.liveavatar.com
Started Jul 01, 2026, 07:54 PM UTC· resolved Jul 01, 2026, 11:33 PM UTC
- investigating Jul 01, 2026, 07:54 PM UTC
Services are experiencing outages. Investigating the root cause.
- monitoring Jul 01, 2026, 08:02 PM UTC
We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.
- investigating Jul 01, 2026, 09:01 PM UTC
Services are experiencing outages. Triaging in process.
- investigating Jul 01, 2026, 09:12 PM UTC
We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.
- resolved Jul 01, 2026, 11:33 PM UTC
We have resolved the issue. Services are back to normal.
Minor June 30, 2026 GPU Vendor Issue 1h 18m https://api.liveavatar.com, https://www.liveavatar.com
Started Jun 30, 2026, 07:28 PM UTC· resolved Jun 30, 2026, 08:46 PM UTC
- identified Jun 30, 2026, 07:28 PM UTC
Due to a lack in GPUs available - we're seeing an increase in outages and a degradation in performance.
- resolved Jun 30, 2026, 08:46 PM UTC
We've scaled up number of instances and we're no longer seeing an increase in errors.
Minor June 22, 2026 Degraded Performance 1h 9m https://app.heygen.com, https://api.heygen.com
Started Jun 22, 2026, 08:01 PM UTC· resolved Jun 22, 2026, 09:10 PM UTC
- investigating Jun 22, 2026, 08:01 PM UTC
We have identified an issue resulting in degraded performance for the web application and API service.
- monitoring Jun 22, 2026, 08:38 PM UTC
Issue has been resolved. Services have recovered, and we are monitoring for continued stability.
- resolved Jun 22, 2026, 09:10 PM UTC
Issue has been resolved.
Minor June 18, 2026 Temporary Outage 1m https://app.heygen.com, https://api.heygen.com
Started Jun 18, 2026, 07:37 AM UTC· resolved Jun 18, 2026, 07:39 AM UTC
- identified Jun 18, 2026, 07:37 AM UTC
We have identified and resolved the issue resulting in the temporary outage of the web app and api service errors and are currently monitoring closely to prevent any further issues.
- resolved Jun 18, 2026, 07:39 AM UTC
This issue has been resolved. We saw elevated errors on the web app and api service between 11:45pm PT / 60:45 UTC and 12:10am PT / 07:10 UTC.
Minor May 19, 2026 Elevated Error Rates across APP and API 11m https://api.liveavatar.com, https://app.liveavatar.com
Started May 19, 2026, 10:59 PM UTC· resolved May 19, 2026, 11:11 PM UTC
- identified May 19, 2026, 10:59 PM UTC
We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix.
- resolved May 19, 2026, 11:11 PM UTC
A hotfix was deployed, error rates are normalized. We're now monitoring.
Minor April 29, 2026 "Generate Result" Button Not Responding 50s
Started Apr 29, 2026, 06:00 PM UTC· resolved Apr 29, 2026, 06:01 PM UTC
- monitoring Apr 29, 2026, 06:00 PM UTC
https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f
- resolved Apr 29, 2026, 06:01 PM UTC
https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f
Minor April 25, 2026 Elevated Errors for APIs 5h https://api.heygen.com
Started Apr 25, 2026, 08:05 PM UTC· resolved Apr 26, 2026, 01:06 AM UTC
- monitoring Apr 25, 2026, 08:05 PM UTC
We identified an issue with our apis and deployed a fix. We are continuing to monitor.
- resolved Apr 26, 2026, 01:06 AM UTC
This incident has been resolved.
Minor April 14, 2026 App not operational 58m https://www.heygen.com, https://api.liveavatar.com, https://app.heygen.com, https://api.heygen.com and 2 more
Started Apr 14, 2026, 06:13 PM UTC· resolved Apr 14, 2026, 07:12 PM UTC
- investigating Apr 14, 2026, 06:13 PM UTC
We have identified an issue that cause the HeyGen platform to be not operational
- monitoring Apr 14, 2026, 07:01 PM UTC
App should be operational now
- resolved Apr 14, 2026, 07:12 PM UTC
The platform is fully operational now.
Minor April 13, 2026 Slow video creation 5h 56m https://app.heygen.com, https://api.heygen.com
Started Apr 13, 2026, 03:48 PM UTC· resolved Apr 13, 2026, 09:45 PM UTC
- investigating Apr 13, 2026, 03:48 PM UTC
We have identified an issue where the creation of videos aren't getting processed.
- investigating Apr 13, 2026, 05:03 PM UTC
We have identified an issue where the creation of videos aren't getting processed.
- monitoring Apr 13, 2026, 07:34 PM UTC
The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.
- resolved Apr 13, 2026, 09:45 PM UTC
The issue has been resolved.
Minor April 1, 2026 Database issues 25m https://api.liveavatar.com, https://app.heygen.com, https://api.heygen.com, https://app.liveavatar.com
Started Apr 01, 2026, 06:24 PM UTC· resolved Apr 01, 2026, 06:49 PM UTC
- identified Apr 01, 2026, 06:24 PM UTC
We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting.
- identified Apr 01, 2026, 06:30 PM UTC
We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services.
- monitoring Apr 01, 2026, 06:42 PM UTC
We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago.
- resolved Apr 01, 2026, 06:49 PM UTC
Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete.
Minor March 26, 2026 Site is slow 14m https://app.heygen.com, https://api.heygen.com
Started Mar 26, 2026, 07:08 AM UTC· resolved Mar 26, 2026, 07:22 AM UTC
- investigating Mar 26, 2026, 07:08 AM UTC
Heygen site is slow
- resolved Mar 26, 2026, 07:22 AM UTC
incident is resolved
Minor February 20, 2026 API Product service hinderince 23m https://api.heygen.com
Started Feb 20, 2026, 10:50 PM UTC· resolved Feb 20, 2026, 11:13 PM UTC
- investigating Feb 20, 2026, 10:50 PM UTC
We are investigating an issue with our API service. Expect lower availability during this time.
- resolved Feb 20, 2026, 11:13 PM UTC
The issue has been resolved
Minor February 6, 2026 Voice cache degradation 18m https://app.heygen.com, https://api.heygen.com
Started Feb 06, 2026, 07:25 PM UTC· resolved Feb 06, 2026, 07:44 PM UTC
- investigating Feb 06, 2026, 07:25 PM UTC
We had a voice cache degradation where some generations were not executed and multi-scene videos would have been impacted. The issue began around 3am PST
- resolved Feb 06, 2026, 07:44 PM UTC
We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment on our side at 3am PST. So any videos between then and 1130am PST might have been impacted
Minor February 4, 2026 Video Agent Service Degraded 36m
Started Feb 04, 2026, 12:34 AM UTC· resolved Feb 04, 2026, 01:10 AM UTC
- identified Feb 04, 2026, 12:34 AM UTC
Video Agent service (web & API) is currently degraded
- identified Feb 04, 2026, 12:56 AM UTC
We have identified the cause and are working to implement a fix.
- resolved Feb 04, 2026, 01:10 AM UTC
The issue has been resolved. All services are operating normally.
Minor February 2, 2026 Avatar iv backlog is high 2h 4m https://www.heygen.com
Started Feb 02, 2026, 05:48 PM UTC· resolved Feb 02, 2026, 07:53 PM UTC
- investigating Feb 02, 2026, 05:48 PM UTC
We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased.
- resolved Feb 02, 2026, 07:51 PM UTC
The issue has been resolved.
- resolved Feb 02, 2026, 07:53 PM UTC
This issue has been resolved. Avatar IV jobs will be resume normal processing.