HeyGen incident
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
Minor Vendor's status page →
Resolved after 3 hours 38 minutes, affecting https://api.heygen.com, on September 9, 2026.
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
Affected components
https://api.heygen.com
Update timeline
- identified Sep 09, 2026, 07:25 PM UTC
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
- resolved Sep 09, 2026, 11:03 PM UTC
The incident has been resolved.
Your product runs on more than HeyGen
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services