Resolved after 6 hours 17 minutes, affecting https://app.heygen.com, on September 18, 2026.
The incident has been resolved, and the service is now operating normally. Thank you for your patience.
Affected components
https://app.heygen.com
Update timeline
- identified Sep 18, 2026, 11:03 PM UTC
We’re investigating an issue affecting some video generation requests. The issue has been identified.
- resolved Sep 19, 2026, 05:20 AM UTC
The incident has been resolved, and the service is now operating normally. Thank you for your patience.
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