Resolved after 2 hours 4 minutes, affecting https://www.heygen.com, on February 2, 2026.
The issue has been resolved.
Affected components
https://www.heygen.com
Update timeline
- investigating Feb 02, 2026, 05:48 PM UTC
We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased.
- resolved Feb 02, 2026, 07:51 PM UTC
The issue has been resolved.
- resolved Feb 02, 2026, 07:53 PM UTC
This issue has been resolved. Avatar IV jobs will be resume normal processing.
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